Shop Supervisor

1 week ago

Singapore HANSFORT PTE. LTD. Full time

Hansfort Pte Ltd is recruiting for Shop Supervisors to lead a team of service crew, engage and provide the best customer service experience to the customers.

**Responsibilities**:

- Responsible for opening and closing of shift based on roster
- Responsible for daily store operations, achieving store sales and ensuring customer service are met
- Work with management to achieve sales target
- Product Knowledge, guidelines as well as any company promotions and mechanics

**Customer Service**:

- Ensure customer service standards among the Fnb team member are of company standard
- Offer product knowledge to assist customers with their purchase
- Handle customers’ queries in a professional manner according to the company policy
- Ensure team member complete customer transaction in a professional, timely manner.
- Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean
- Maintain a high merchandising standards as per Company guidelines
- Roster planning to ensure staff productivity
- Coaching of the staff and training according to company guidelines
- Ensure team members are communicated with sales targets and all promotional/marketing activities
- Ensure team members follow the company policies and procedures
- Support any store initiatives. Example: Stock take, store change etc.
- Ensure all paperwork is completed and submitted within the deadline
- Any other ad hoc duties assigned.

**Requirements**:

- GCE ‘N’ / ‘O’ / ‘A’ levels with a pass in English or equivalent
- Sales driven and results oriented
- Strong passion for customer service
- Minimum 2 years experience in related field
- Good interpersonal and communication skills
- Energetic and motivated with a positive mindset
- Able to lead and motivate the team
- Able to work on rotating shift, weekends and public holidays

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