Alm Treasury IT Front Office Software, Application Manager and Production Support

**What is this position about?**

Be part of the Singapore ALM & Treasury Software and Application manager team, providing a well managed, efficient, pro-active IT Applications Production Support (APS) and maintenance to the ALM & Treasury, BP2S, Global Banking and Wealth Management Front offices.

**What would be your typical day at BNPP Paribas look like?**

Team responsibilities and scope:
Incident and Problem Management
- Monitor the results and quality of the different software solutions and projects implemented in the
- organization:

- Manage/Own P1/P2 incidents and problems end to end.
- Communicates with internal users and management over incidents and post-mortems.
- Diagnoses issues: establishes their root case.
- Initiates task force over critical incidents.
- Liaises with upstream and downstream systems support teams as appropriate.

Direct Responsibilities
- Monitor and maintain system health and performance.
- Develop, maintain and support Disaster Recovery plans on the weekend (bi-annual exercise).
- Participate in improving our monitoring and alerting tools for the support team to be more proactive on incident resolution and prevention.

Contributing Responsibilities
- Monitor group mailbox, assigning/escalating appropriately.
- Adherence to Audit, Compliance and Risk guidelines.

Knowledge Management and Documentation
- Documents support procedures on wiki.
- Ensures Follow-the-Sun and regional support teams are continuously trained as required.
- Communicates a daily handover document to Follow-The-Sun support teams, where appropriate.

Continuous Service Level improvement

Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the

development of software and platform features, ensuring that appropriate security and risk factors are

considered:

- Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise
- batch scheduling and enterprise monitoring tools.
- Implement self-recovery and automated detection of incident leveraging on learnings from past incidents.

Maintenance and enhancements

Oversee the acquisition and development of software systems in organisational units:

- Participates to release cycles for functional validation on staging/preproduction and production environments.
- Review release and coordinate around deployment/post release checks.

**What is required for you to succeed?**
- Strong SQL and scripting languages (code analysis, debugging, monitoring development...)
- Strong UNIX command lines knowledge (Linux Red Hat used)
- Strong Time and Task management skills in a high multitasking environments
- Exposure to Sybase ASE or similar DB technology, Unix OS, Windows 2008/2012 servers
- Exposure to IT Production environment and standard methodologies (Change and Incident Management, Disaster Recovery process, ITIL and Agile processes)
- Exposure to Excel data manipulation (VLOOKUP, PivotTable, Array, Sumproduct, etc ) and
- scripting (VBA)
- Exposure to multi-cultural work environment.
- Knowledge of Financial Products such as Risk and Pricing of Derivatives and Cash products
- Knowledge of standard methodology: CMMI, ITIL and Agile
- Preferably advance development and scripting knowledge
- Preferably experience with Business Object for reports developments

**About BNP PARIBAS**

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
- BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
- BNP Paribas MixCity which fosters better representation of women at all levels of the organization
- Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
- BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

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More information

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year