Advanced Response Center Tier 1

5 days ago


NorthEast Singapore PERSOLKELLY Full time

Contract Duration : 24 months Working Location : Bendemeer Working Hour : 12 hours shift including weekend and PH Salary: Up tp $3,000 with 1 month PB

**Responsibilities**:
ACR Tier 1 functions and responsibilities (not limited)
- Perform log & route [to Tier 2 or Resolver Team(s)]
- Server and network monitoring
- SOC monitoring
- Perform 1st level troubleshooting on EUC/Server/Network
- Basic POS troubleshooting
- Application troubleshooting
- Event monitoring
- Record and manage all issues in Service Management System
- Broadcast notification
- Zscaler L1 troubleshooting and request fulfilment.
- Password reset and unlock.
- Provide timely status update on issues escalated and to close tickets within service level

agreement.
- Ensure daily tasks are executed according to SOP (Standard Operation Procedure)

**Requirements**:
Technical Skills
- O365
- MS Excel (Pivot, filter, graphs)
- MS PowerPoint
- MS Windows
- Basic Desktop Troubleshooting & Resolution
- Basic Network Troubleshooting & Resolution
- BMC Remedy / ServiceNow
- Cloud Telephony system

Non-Technical Skills
- Good communication skill
- Good customer service skill
- Knowledge of service quality skill
- Knowledge of service level management
- Multitasking skills
- Ability to work in a team.
- ITIL4 Foundation certified.

Experience
- Preferably at least 1 year IT support experience preferably in the IT service desk

they can demonstrate proficient technical skills.

***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1654858 (Soo Sheng Hui)


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