Assistant Vice President, Wealth and Private

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, data centres, voice and data networks, ATMs, desktops and other devices.

The area comprises five functions: Client Services, Enterprise Services and Architecture, Data Centre and Service Management, Relationship Management, Project Management and Risk and Administration. Collectively, these areas define and deliver HSBC’s technology strategy to support the Group’s goals.

We are currently seeking a high calibre professional to join our team as an **Assistant Vice President, Wealth and Private Banking Operations.**

**Principal Responsibilities**
- To take charge of end-to-end investment related processes covering various products but not limiting to Unit Trust, Alternatives, Dual Currency Deposit, Structured Deposit, Local & International Bonds, IPO Bonds, Structured Products, Equities etc.
- Ensure Scorecard and Annual Operating Plan set including overall operational efficiency are met
- Manage and govern all offshored processes, monitor and ensure Service level agreements are consistently met and customer service delivery is of high standard continuously
- Lead, execute, support and roll out all related projects and system enhancements within stipulated timelines
- Incident, Risk & control management
- Assess/Review and ensure Robust Controls and compliances are in place
- To deliver high standard of customer service delivery and ensure that feedbacks, complaints and enquiries from internal customers are promptly handled
- maximization of process efficiency and effectiveness in the team through simplification
- Initiate continuous improvements across all key areas of operations management, processes and systems
- Ensure that daily activities pertaining to the operations of the customer accounts and General Ledger/Suspense accounts are dealt with effectively and in a timely manner
- Prepare and ensure accuracy in management reporting
- Good team collaborations and engagement with internal & external stakeholders, risk stewards, service provider and Business partners
- Ensure compliance with regulations, policies, guidelines, audit recommendations and procedures/procedural guidelines are adhered to
- Conducting periodic and surprise audit checks, directing colleague and/or team on rectification and corrective action and monitoring of audit compliance
- To implement the Group Compliance policy locally by managing compliance risk in liaison with the Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, fostering a compliance culture
- Manage operational risk associated with the role and take action to minimize the likelihood of operational risk occurring, including risk identification, assessment, mitigation and control, loss identification and reporting
- Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
- Ensure Desk Instruction Manuals are promptly reviewed and updated

Requirements

**Requirements**:

- Have supervisory experience with good knowledge in the end-to-end processing of Unit Trust, Alternatives, Dual Currency Deposit, Structured Deposit, Local & International Bonds, IPO Bonds, Structured Products, Equities etc.
- A minimum degree in Business/Finance/Wealth management with 2 to 5 years combined experience in Wealth, Banking or Private Banking operations
- Able to work independently and manage BAU cum projects
- Proven ability to multi-task in a fast-paced work environment and work under pressure with demanding timescales
- Highly motivated with proven ability to work collaboratively within teams and to deliver on time
- Strong analytical mind and conceptual skills
- Good Presentation skills
- Cognizant of MAS & SFA related regulations is preferred
- Good management planning ability with excellent eye for detail
- An effective team player with excellent interpersonal and communication skills, adaptability and professionalism
- Proficient in MS Office

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.