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Service Engineer
2 weeks ago
Perform service duties assigned including ad-hoc works.
- Hands-on duties involve testing and commissioning, service, repair and troubleshoot equipment/system at Xylem Workshop or on sites, for pump systems (booster/transfer/ejector/Divertor/drainage).
- Proficient on monitoring & control, technical skill, retrofitting, Testing & Commissioning for pumps
- Manage a team of supervisors and/or technicians.
- Liaise with customers on service activities ensuring all works are carried out on time and to customers’ satisfaction.
- Prepare coherent service reports on condition of equipment, advising on recommendation and follow-up actions.
- Manage and maintain records of service activities.
- Lead and coordinate with service technicians on daily service activities and operation.
- Provide after sales technical support services to help customers to optimize their business with the right solutions.
- Manage and maintain a high-level long term business relationships with existing customer and develop new business opportunities to expand the aftermarket sales & service in systems maintenance, retrofit, repair and spare parts business.
- Work closely with Service manager to improve work flows/processes to increase productivity.
- Promote Xylem aftermarket service for collaboration with new business partners.
- Play a part in maintaining the workshop in an environmentally safe and organized manner & ensure equipment & tools are well maintained.
- Actively participate in compliance with QA and ESH requirement to promote a safe working environment.
- May be requested to work overtime on weekdays, weekends and/or public holidays in order to achieve deliveries to customers.
- Other duties as required/determined to assist the functionality of the department.
