Maître D'

24 hours ago


Singapore CHYAU FWU WINE & SPIRITS PTE LTD Full time

As **Maitre D’ **, you have responsibility for the experience of every guest that passes through **ATLAS **. You are to ensure every guest has a positive, memorable, and informative experience when they are here. Beyond simply the execution of service, your job will require that you actively engage in all the back-end tasks that are required to provide an exceptional service, including recruitment, training, and team management.

**KEY RESPONSIBLITIES**

As Maitre D’, ATLAS, your responsibilities include:
**Guest Experience**
- Show exceptional guest relationship attributes & skills and install these in the greater ATLAS FOH team
- Manage the system for guest feedback and corrective action
- Drive continuous improvement throughout the entire timeline of the guest experience, from before the guest arrives at ATLAS until after the guest has departed
- Recognize existing and develop relationships with regular guests, those with potential longevity to reinforce the brand through word-of-mouth

**Service Management**
- Develop and maintain a high-touch, best-in-class service environment
- Oversee all aspects of daily service and operations
- Maintain exceptional venue presentation, cleanliness and upkeep
- Plan staffing for service including writing rosters, managing leave schedules, etc..
- Drive continuous improvement of service within ATLAS, continually finding new ways to go above and beyond for our guests, leaving positive memories for every guest that passes through ATLAS

**Recruitment & Staff Development**
- Continuously seek out new talent to join the ATLAS floor team
- Drive a strong and sustainable team culture
- Work collaboratively with and mentor all ATLAS floor team members.
- Manage succession planning for floor team
- Identifying strengths and weaknesses of all team members
- Recognize and reward outstanding staff performance
- Taking corrective action when needed for poor staff performance


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