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System Engineer

3 weeks ago

Queenstown, Singapore CRIMSON (S) PTE. LTD. Full time

As part of a team of infrastructure team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLA) and within the budgeted capital and operational expenses.

**Responsibilities**:

- To establish ITSM standards, processes and guidelines that are in line with industry standards and best practices
- Provide technical leadership to team members, technical consultancy to customers on matters related to system performance, integration and configuration.
- Assist project Service Delivery Manager on managing the day-to-day Operations management.
- Analyze system performance and makes recommendations for optimization.
- Ensure that the production environment is highly available per the needs of the business and established Service Level Agreements.
- Lead and establish Root Cause Analysis for all High Severity issues. Work with multiple teams for successful resolution of issues and incidents
- Review Incident Report.
- Participate in the upgrade/patching planning and execution of the Middleware software.
- Participation in establish and test disaster recovery policies and procedures across all Middleware environments
- Ensure adherence to applicable Change and Release Management processes.
- Develop technical documentation and procedure on monitoring, performance.
- Regular projects reporting update to SDM & any other duties as and when assigned
- Performs capacity study to analyze current resource utilization and estimates future requirements.
- Monitoring system to ensure high availability and optimal performance
- Update documentation of work.
- Supports internal and external audit exercises for the maintenance of various certifications and contractual requirements.
- Keeps abreast of technological advancement, emerging standards and new software or hardware solutions that may affect decisions on systems building or enhancements.

**Requirements**:

- Bachelor’s degree in Computer Science (or related area) preferred
- At least 8 years of working experience in end-to-end operations management and implementation experience which includes configuration, upgrade, and problem resolution.
- Specializing in major products: Red Hat RHEL, Jboss Middleware, AWS.
- Hands-on experience on RedHat & OS clustering administration, configuration, and troubleshooting
- Hands-on experience on Middleware e.g., Apache, JBOSS, Websphere & MQ.
- Able to manage small
- & large-scale environment running on server virtualization technologies like VMWare Server/ESX.
- Working experience in cloud environment (AWS, Azure) would be an advantage
- Hands-on experience Kubernetes/Docker containers would be an advantage.
- DevOps tools Ansible, Jenkins (including scripting experiences)
- AWS/Microsoft Azure cloud certification is desired
- Kubernetes certification (CKA) is good to have.
- ITIL v3 certification is good to have.
- Red Hat Enterprise Linux certification is good to have.
- Subject Matter Expert (SME) level of hands-on knowledge in shell, Perl, Python or PowerShell
- Strong communication and documentation skills
- Flexible and able to adapt to a rapidly changing environment
- Positive, self-motivated individual who can complete tasks independently
- Must be a team player
- Must be willing to travel and executing overseas project when is required.
- Must be able to work in 24 x 7 operations standby support environment

**Salary**: $4,500.00 - $9,000.00 per month

Schedule:

- Day shift

Work Location: In person