Business Analyst

**Role Summary**

Our client is engaged in a program covering the implementation of recording and surveillance for selected voice and chat channels, and the set-up of required controls, and require an experienced consultant with strong business driven mindset to assist in the delivery.

**Main Responsibilities**

Stakeholder Management:
Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:

- Collect, analyze and document business scenarios for the use of voice and chat channels.
- Understand business interactions with clients and other external counterparties, and their expectations when communicating with client.
- Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management.
- Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls.

Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of:

- Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors.Technical controls around proper archiving, security and surveillance of channels.
- Prioritize and plan with global teams the solutions expected by APAC within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks.
- Obtain validation of APAC plans by global stakeholders through the established governance.

Project Management:

- Track functional aspects of projects: business cases, operational controls, conduct risks and scenarios, legal requirements, awareness & training.
- Maintain synchronization with global and regional IT teams on their deliveries of archiving and surveillance solutions as well as technical controls to mitigate IT risks.
- Report progress and address project risks and issues with senior management.Contribute to providing regular updates in monthly steering committees and ad-hoc presentations.

**Qualifications & Experience**
- Bachelor’s Degree in Information Technology or relevant fields.
- Minimum 7 years of experience with a focus on implementing recording and surveillance over voice and chat channels, and setting up required controls.
- Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties.
- Familiar with the technical set-up, usage, recording and surveillance of voice and chat communication channels which are most popular in APAC and globally.
- Knowledge of end-to-end technical flows into archiving and surveillance back-end systems.
- Very comfortable with the use of Office tools to draft process and SOP documents, analyze data and track metrics, and present clear and concise updates and executive messages to senior management.
- Fluency in Chinese Mandarin in order to effectively communicate with Mandarin-speaking stakeholders. (Plus)
- Excellent interpersonal skills: verbal and written communication, listening skills, negotiation skills, ability to reach a consensus with multiple parties.
- Attention to detail to guarantee the accuracy and completeness of information presented to management.
- Anticipation and analytical skills reflected in a thorough analysis of usage scenarios and corresponding risks, processes and controls.
- Strong ownership of deliverables and outcome translating into proactive stakeholder, action and problem management.