Assistant Manager

We are seeking an experienced and customer-centric **Assistant Manager (Loyalty Programme / Customer Experience / Partnership)**with expertise in rewards programmes.

**Key Responsibilities**:
**Loyalty and Rewards Programme Management**
- Oversee the design, execution, and continuous improvement of loyalty and rewards programmes.
- Develop strategies to increase customer acquisition, retention, and lifetime value through rewards.
- Analyse customer behaviour and preferences to refine rewards structures and offerings.
- Design innovative reward structures and benefits to attract and retain customers.
- Collaborate with cross-functional teams to integrate loyalty initiatives into the broader customer experience.
- Monitor programme performance and ensure alignment with business goals.
- Ensure programme operations run smoothly, including redemption processes and benefit fulfilment.

**Customer Experience / CRM Focus**
- Map and enhance the customer journey across all loyalty programme touchpoints.
- Develop and execute CRM strategies to drive customer acquisition, engagement, and retention
- Ensure a seamless and consistent experience across all CRM and loyalty programme channels.
- Identify customer pain points and implement solutions to improve overall experience.
- Use data insights and feedback to personalize the rewards experience for different customer segments.
- Work closely with internal teams to ensure rewards and loyalty elements align with broader CX strategies.

**Partnership Development and Management**
- Identify and secure strategic partnerships to expand rewards and benefits for programme members.
- Negotiate terms and maintain strong relationships with partners to ensure mutual success.
- Manage the integration of partner offerings into the loyalty programme and oversee joint campaigns.
- Work with partners to develop co-marketing initiatives that drive engagement and growth.
- Regularly evaluate partnership performance and propose enhancements or new collaborations.
- Monitor and evaluate the impact of partnerships on customer satisfaction and business objectives.

**Data Analysis and Reporting**
- Track and analyze KPIs such as programme participation, redemption rates, and partnership ROI.
- Create detailed reports and insights to inform senior management and stakeholders.
- Use predictive analytics to identify trends and opportunities for programme growth.

**Qualifications / Requirements**
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- 3-5 years of experience in CRM, loyalty programme management, or partnership marketing..
- Familiarity with loyalty programme management systems and analytics tools.
- Strong data analysis and reporting skills using Excel, Power BI, or Tableau.
- Strategic thinker with a customer-centric mindset.
- Strong communication and interpersonal skills for partnership development.
- Proven ability to manage multiple projects and meet tight deadlines.
- Analytical and detail-oriented approach to problem-solving.
- Collaborative team player with leadership potential.

**Why Caring Skin**:
At Caring Skin, we are committed to being a good company that creates great value, impacts lives with our high-quality skin care solution, and being the place of choice for customers and employees.

We believe great service starts from supporting our colleagues well. We care for one another like a family. We take pride in our work and want to continue doing good.

By joining Caring Skin, you can make a difference in the lives of others with the potential you can bring to the team, and through our holistic skincare solution.

**Join Our Team at Caring Skin - A Certified Great Place to Work**

Are you looking for an exciting opportunity to grow your career in a company that truly values its employees? Caring Skin is a certified Great Place to Work, and we're searching for talented individuals like you to join our dynamic team

**Why You'll Love Working Here**:
**Certified Great Place to Work**: We're proud to be recognized for our outstanding workplace culture, where employee satisfaction and happiness are our top priorities.

**Collaborative Environment**: Our team thrives on collaboration and innovation. You'll have the chance to work with some of the brightest minds in the industry.

**Professional Development**: We believe in continuous learning and growth. Enjoy access to various training programs, workshops, and mentorship opportunities.

**Work-Life Balance**:We understand the importance of balance. We aim to help employees harmonize their professional responsibilities with personal commitments, ensuring a fulfilling life at work and home.

**Employee Benefits**: Competitive salary packages, comprehensive health benefits, wellness programs, and more.

You may also **Text**to 8779 0917.