Consular Liaison

**Opportunity at CIBT**:
We have exciting opportunities at CIBT. We value our employees and prioritize their career growth and development. As part of our team, you will work with world-class visa and immigration experts. You will learn in a dynamic, collaborative, and complex global environment, using industry-leading technology solutions. Our profound commitment to ethics, compliance, and diversity, along with our respect for one another, are key to our strength and success.

**Position Overview**:
CIBT Liaisons are responsible for providing best-in-class submission and retrieval of time-sensitive confidential documents and passports to the Consulates. To ensure success, Liaisons build strong working relationships with CIBT teams and Consulates. Our Liaisons are the face of CIBT to the Consulates, acting as brand ambassadors by delivering service excellence.

**Responsibilities**:
Point of contact and the face of CIBT to the Consulates, maintaining a professional and productive relationship; act as CIBT brand ambassador

Develop full understanding of travel document requirements

Point of contact between Consulates and CIBT

Keep CIBT apprised of any issues or concerns with Consulate

Proactively communicate Consulate closings or change in hours

Provide timely updates on pricing changes/discrepancies and new requirements

Develop complete familiarity with traffic patterns and area, coordinating routes to ensure efficiency and priority deadlines; collaborate with team to ensure coordination of deadlines

Adhere to all Standards of Work and procedures; maintain daily log, itineraries, daily status updates, consular manifest, etc.

Adhere to appropriate expense and cash handling policies; ensure appropriate documentation procedures and reporting are maintained

Take ownership and proactively adapt communication method to align with Consulate and customer needs, instilling confidence and building a strong working relationship

Stay abreast of all product/service enhancements, system updates, and changes to requirements

Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data

Complete all work in strict compliance with law, regulations, and company policies, supporting CIBT’s strong ethical culture

**Requirements**:
College degree or Associates Degree with two years’ experience or equivalent combination

Highly desirable: 1-3 years’ experience in travel, hospitality or embassy/consulate relations

Fluency in written and spoken English; highly desirable: fluency in second language(s)

Exceptional communication and interpersonal skills; strong client service mentality

Strong organizational and time management skills; ability to meet strict deadlines and to adapt to changing circumstances and prioritize work accordingly

Reliable self-starter with desire to show ownership and commitment to role

Proficient computer skills

Equal Employment Opportunities As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.