Senior Officer

1 hour ago

Singapore ITE Institute of Technical Education Full time

[What the role is]

The Senior Officer is to supervise/lead a functional area to ensure efficient provision of services that support CSE and manage/handle assigned projects towards the department.

[What you will be working on]

Depending on the duties assigned, the Senior Officer would be responsible for the following processes:

- Manage and supervise customer services’ touchpoints, systems and a team of staff
- Execute daily work at assigned touchpoint(s) through understanding of policies, work processes and use of systems (e.g. Telephony, Customer Relationship Management, Queue Management, etc)
- Attend to customer feedback, complaints and compliments
- Coordinate and liaise with various stakeholders (internal/external) for intakes and projects supporting with secretariat functions when required and drafting of tender or policy papers

[What we are looking for]
- Suitable credentials with a few years of experience
- Good written and interpersonal skills
- Able to communicate with all levels of staff
- Analytical mind to identify issues and propose solutions
- Able to manage and lead a team of diverse staff

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