Customer Success Manager

1 week ago

Singapore Splunk Full time

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey

Our Splunk Family in Korea are a results’ driven and collaborative bunch spanning functions across sales, customer success, support, marketing and G&A functions. We love to work as a team, celebrate success and learn from our losses. We have a phenomenal team culture with weekly team breakfasts, cocktail hour Fridays, end of quarter celebrations, volunteering activities and a culture based on respect, transparency and always doing the right thing

**Role**:
Are you passionate about customer success and big data? Are you a true hybrid professional with customer acumen and a proven technical foundation? Then come be a member of Splunk Customer Success, providing mentorship, planning and oversight while demonstrating adoption and technical best practices. The Customer Success Manager (CSM) is the key partner helping our valued customers achieve their strategic objectives and maximum value from their investment in Splunk. Additionally, the CSM serves as the liaison between the customer and the Splunk ecosystem, streamlining partnership with Product Management, Engineering, Professional Services, Education, and others.

**Responsibilities: I Want To and Can Do That**:

- Orchestrate overall relationship with assigned clients, which will include: Growing adoption, ensuring retention, and happiness.
- Become a Certified Splunk Architect to assist in driving your customers use cases and adoption.
- Build Customer Success Plans and establish critical goals to aid the customer in achieving their objectives and drive new usage of Splunk and upsell opportunities.
- Cement yourself as a trusted/strategic advisor and advocate with customers and drive continued value of our products and services.
- Work with customers to provide expert deployment, operational standard methodologies and establish a Splunk Center of Excellence.
- Maintain current functional and technical knowledge of the Splunk platform and future products, add value for customers by providing insight with respect to the availability and applicability of new products and features.
- Support Professional Services and Education Services with scoping, and selling follow-on, new service, and training opportunities.
- Act as the Splunk liaison for Splunk technical inquiries, issues or escalations and work with the Account team to drive customer happiness.

**Requirements: I’ve already done that or have that**:

- Extensive experience in a related function with direct customer advocacy and engagement in post-sales or professional services functions in Fortune 1000, mid-tier, start-up companies, or Public Sector organizations.
- A rich history of growing customer happiness, adoption, and retention.
- Confirmed ability to drive continuous product value.
- Experience developing product use-cases with customers.
- You will be a strong teammate, but still a self-starter.
- Exceptional verbal, written, social, presentation, and interpersonal skills.
- The ability to thrive in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical.
- Good technical and problem solving skills coupled with the ability to provide quick resolution to problems.
- Prior experience conducting workshops to customers and discussing pros cons of implementing various technologies and business value.
- Past experience in SaaS and enterprise customers driving Splunk use cases and workshops across ITOps, DevOps & Security
- A Growth Mindset
- Willingness to travel 25%-50% of the time

  • Customer Success Manager

    4 days ago

    Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time

    **JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...

  • Customer Success Manager

    2 weeks ago

    Singapore DIGIFY PTE. LTD. Full time

    As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value,...

  • Customer Success Manager

    3 days ago

    Singapore Helm Specialist Recruitment Full time

    Technical Shipping - Technical Manager - Singapore - Permanent / Full Time We are partnering with a global digital solutions provider to identify a highly organized Customer Success Manager in Singapore. This hire will be report to the Head of Customer Service, based in US. As Customer Success Manager, you will be responsible for overall customer...

  • Customer Success Manager

    4 days ago

    Singapore Glassbox Full time

    Singapore - Customer Success - Full-time - Intermediate Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth...

  • Customer Success Manager

    3 days ago

    Singapore Helm Specialist Recruitment Full time

    We are partnering with a global digital solutions provider to identify a highly organized Customer Success Manager in Singapore. This hire will be report to the Head of Customer Service, based in US. As Customer Success Manager, you will be responsible for overall customer satisfaction and adoption of the company's digital solution products. You will be a...

  • Customer Success Manager

    3 days ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $4,000 - $5,200 Per Month**Date Posted** - 5 hours agoAdditional Details **Job ID** - 110669**Job Views** - 1Roles & Responsibilities **About the job**: A Customer Success Manager is responsible for developing customer relationships that promote retention, solve customer...

  • Customer Success Manager

    3 days ago

    Singapore BELFOR (ASIA) PTE LTD Full time

    As part of our new business model restructure and marketing approach, we have an immediate opening for the role of Customer Success Manager. BELFOR is in the disaster recovery business; the company brings together proprietory knowledge, experience and resources to enable companies affected by disaster incidents to recover quickly, and return to usual...

  • Customer Success Manager

    1 week ago

    Singapore ViSenze - Artificial Intelligence for the Visual Web Full time

    ViSenze is a fast-growing, global Retail AI solution provider trusted by the world’s leading brands, and global retailers, and established as market leader after a decade of driving the adoption of AI and Computer Vision. Recognized as an established market leader and innovator - 2020 CB Insights Top 100 Innovator in Retail - we are looking for a...

  • Manager, Customer Success

    2 weeks ago

    Singapore DDOG SINGAPORE PTE. LTD. Full time

    We’re looking for a Manager, Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work. - At Datadog, we place value in...

  • Customer Success Manager

    4 days ago

    Singapore Glassbox Ltd. Full time

    Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth scale-up that has most recently acquired a strong player in...

  • Customer Success Manager

    6 days ago

    Singapore Exabeam Full time

    The Customer Success Manager at Exabeam is responsible for developing and expanding customer relationships that promote retention and loyalty leading to a successful renewal. As a CSM at Exabeam, you will be responsible for ensuring the successful adoption of Exabeam solutions which will lead to a world class customer experience and customer...

  • Customer Success Manager

    7 days ago

    Singapore Wolters Kluwer Full time

    About the Company Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical...

  • Customer Success Manager

    7 days ago

    Singapore CCH ASIA PTE LIMITED Full time

    **About the Company** Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical...

  • Customer Success Manager

    2 weeks ago

    Singapore Digify Full time

    Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications. Digify is used in 138 countries today. We...

  • Customer Success Manager

    3 days ago

    Singapore Dynamic Yield Full time

    **About Our Customer Success Manager**: Dynamic Yield is on the lookout for a "dynamic" Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...

  • Customer Success Manager

    2 weeks ago

    Singapore Kegmil Full time

    About us: Kegmil is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. We are on a mission to empower millions of deskless field service professionals in Southeast Asia with superior technology and insights to supercharge their operational efficiency, service performance and...

  • Customer Success Manager

    2 weeks ago

    Singapore ENGAGEROCKET PTE. LTD. Full time

    Description EngageRocket is hiring a Customer Success Manager to delight our customers, helping them to use our software to build great workplaces with amazing leaders. Are you looking to join a high performing technology start-up and build a career in SaaS? Do you want to work with a ground-breaking new product destined to revolutionise leadership and...

  • Customer Success Manager

    6 days ago

    Singapore VOON & ASSOCIATES CONSULTANCY PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence services and solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You'll be responsible for...

  • Customer Success Manager

    4 days ago

    Singapore VOON & ASSOCIATES CONSULTANCY PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence services and solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You'll be responsible for...

  • Customer Success Manager

    5 days ago

    Singapore Expereo Full time

    **Department** - Sales **Location City** - Singapore **What does the role look like?** - WHO WE ARE: Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity...