Dispatcher

3 days ago

Singapore Diebold Nixdorf Full time

**Position Overview**

The Dispatcher serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers, Field Operations, and internal business groups. Coordinates and monitors customer appointments to ensure timely and excellent customer experience. Monitors technical status to manage arrival times and shift completion. Monitors job pools and schedules, identifying unfilled time slots, overbooking, inefficiencies, cancellations, and other situations. Takes action to assign or reassign work to meet customer commitments.

**Key Responsibilities**

Provide Service Call Scheduling and Management support to Customers, Service Delivery Team Members, Field Associates, and Business Management Team Members, sharing in the responsibility of meeting customer service performance expectations.
- Gains familiarity with Field Service Dispatcher methods, processes and practices.
- With guidance, performs basic dispatching duties, including:

- Monitoring Technician status through mobile resource management tools,
- Checking job pools and schedules to identify unfilled time slots, overbooking, cancellations and other situations,
- Managing job scheduling, arrival times and shift completions,
- Assigning or reassigning work to meet evolving customer requirements and commitments,
- Ensuring Technicians’ routes are operationally efficient and aligned with the company and customer expectations,
- Supervising backfill of daily openings in scheduled routes,
- Responding to internal and external customers regarding appointment verification, rescheduling and missed appointments,
- Preparing and/or updating calendars based on work assignments and reassignments.
- Attends job-related training including initial training, refresher training, product, service, customer updates and cross-training.
- Reads new or updated reference materials / announcements pertaining to technician schedules, outages, promotions, programming changes, specials, policies and other company business.

**Required Qualifications**
- Willing to change careers and to be trained
- Diploma, O-level or ITE is considered
- Strong analytical and problem-solving skills
- Willing to work on a rotating shift schedule in a call desk environment is a must.
- Demonstrate the ability to communicate in English (oral/written) effectively, interface with customers and function well within a team environment
- Ability to learn new systems/software in above average time frame

**Requisition Employer Description**:

- Why should you join Diebold Nixdorf?_
- Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability._
- Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status._

Areas of InterestField Service Technicians

Experience LevelMid-Senior Level Associate

CountrySingapore

Primary LocationSingapore

Remote - Work from HomeNo

  • Dispatch Supervisor

    1 week ago

    Singapore PATHOLOGY AND CLINICAL LABORATORY PRIVATE LIMITED Full time

    **Job Description Is responsible for the Dispatch department To direct and lead the work of the Dispatch riders. Plan and schedule the routing and work schedule. Responsible for reviewing, mentoring and training of Dispatch riders. Manage Dispatch routing efficiently and effectively. Monitor the efficiency & utilization of the Dispatch riders. **Job...

  • Dispatcher

    1 week ago

    Singapore JET AVIATION (ASIA PACIFIC) PTE LTD Full time

    **We're Hiring: Flight Dispatcher (Aviation Operations) ✈️ | Join Our Dynamic Team!** Ready to be at the center of the action? We’re looking for a Flight Dispatcher to join our growing aviation team! In this exciting role, you’ll coordinate directly with clients on trip requests, manage flight logistics, and ensure every journey is planned with...

  • Flight Dispatcher

    1 week ago

    Singapore EXECUJET ASIA PRIVATE LIMITED Full time

    Luxaviation delivers excellence in a comprehensive range of business aviation services tailored to our clients and partners. We are dedicated to safety and strive for creating a fulfilling workplace through cultivating genuine, open and engaging relationships with passionate colleagues. Luxaviation ExecuJet Asia Pty Ltd is currently seeking a suitably...

  • Dispatch Rider

    1 week ago

    Singapore WORKSTONE PTE. LTD. Full time

    Ensure timely dispatch and collection of office documents and items to and from banks, customers, and vendor locations. - Ensure proper maintenance and timely repair of motor vehicles to minimize downtime. - Strict adherence to traffic laws and regulations while on the road to ensure personal safety and compliance with legal requirements - Maintain clear and...

  • Dispatch

    8 hours ago

    Singapore MY CAR CONSULTANT PTE. LTD. Full time

    **Dispatcher needed! Urgent**: Automotive company located at Kranji Shuttle bus service from Kranji Mrt 5.5 work day per week Mon-Fri: 9am - 6pm (incl. 1hr lunch break) Sat: 9am - 1pm **Job Requirements** - Possess valid Class 3 Driving Licence - At least 2 years driving experience with good track record - Team Player - Preferably able to start...

  • Limousine Dispatcher

    4 days ago

    Singapore Marina Bay Sands Full time

    Get AI-powered advice on this job and more exclusive features. LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE Be part of our diverse and inclusive team. Job Responsibilities Perform duties as a limousine dispatcher according to the Limousine Standard Operating Procedures (SOPs). Oversee and assign jobs to drivers based on queue list through...

  • Dispatcher Supervisor

    4 days ago

    Singapore PAE Government Services Inc. Full time

    Assigned Work Site: McMurdo Station, Antarctica Reports to: Fire Chief Department: Fire Employment Type: Contract Seasonal Summary: Supervises daily dispatch operations and responsible for responding appropriate equipment or personnel to emergency and non-emergency calls for fire and emergency medical services as well as on call department...

  • Dispatch Rider

    8 hours ago

    Singapore WHOLESOME SAVOUR PTE. LTD. Full time

    **Job description **Responsibilities**: - To assist the preparation and packing of the items / goods for delivery. - To assist to collect and or deliver documents. - To upkeep the storeroom when there’s no delivery. - To assist in stock take exercise. - Perform other duties as required and assigned. **Requirements**: - Minimum 1 year experience in...

  • Dispatch Driver

    2 weeks ago

    Singapore TIONG SENG CONTRACTORS (PRIVATE) LIMITED Full time

    **Job Descriptions**: - To transport workers, construction equipment and materials, dispatch documents, etc. - Possess valid class 3 driving licence (Singapore LTA issued) - No demerit point - Monday to Friday (office hour) - OT is payable after working hours - Islandwide location (depends on schedule) - Night shift and morning shift are available

  • Inventory Planner

    4 days ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $2,500 - $3,000 Per Month **Date Posted** 6 hours ago Additional Details **Job ID** 37981 **Job Views** 1 Roles & Responsibilities Client in Jurong Island keen to hire Inventory Planner/Dispatch. Good benefits and welfare. Attractive shift allowances ($12/day,...