Raffles Hotel Singapore
2 weeks ago
The Spa Concierge is responsible for the management of appointment bookings, data collection, consolidate reports and generate sales opportunities through a variety of techniques. This position is expected to maintain guests’ confidentiality and adhere to the PDPA (Personal Data Protection Act) policy.
Primary Responsibilities
Sales and guest experience
- Generates appointments from calling list.
- Has full knowledge and understanding of Raffles Spa products, services and extraordinary guest experience.
- Performs pre-consultation for all first time and regular guests.
- Executes sales, service and guest experience initiatives at the Raffles Spa.
- Meets and exceeds assigned goals; guest experience and reputation, sales and service, revenue and productivity.
- Attends scheduled meeting, training, educational sessions.
- Reviews guest feedback daily.
- Escalates any billing or service issues.
- Updates guest profile and treatment redemption record promptly and accurately.
- Adheres to the Code of Business Conduct.
Product Quality and Knowledge of Work
- Maintains complete knowledge of all spa features/services, hours of operation, spa products, current spa promotions and activities.
- Keeps guests updated on currently available promotions and discounts in services offered in Raffles Spa.
- Processes payments from guests for services ordered from Raffles Spa.
- Ensures all information and personal data provided by guests are kept strictly confidential.
Administrative duties and inventory management
- Performs light administrative and clerical duties such as updating guest profile, updating treatment usage in the system, sales report, filing and data entry.
- Assists Director of Raffles Spa in maintaining a good level of spa collaterals and printing materials such as guest profile folder and consultation cards.
General Housekeeping and Maintenance
- Ensures general cleanliness of the reception area, lounge and retail area.
- Ensures diffuser burner is lit at all times at the reception, lounge and retail area.
- Replenishes all writing materials and marketing collaterals at the reception.
- Reports to Director of Raffles Spa on any defects of spa facilities and equipment.
Training
- Attends all training courses deemed necessary, and adheres to training set by Director of Raffles Spa.
- Fulfills all scheduled theory and practical training requirements.
**Qualifications**
Knowledge and Experience
- GCE-O level or equivalent.
- Oral fluency in English.
Competencies
- Ability to promote Spa products and services.
- Ability to focus attention on guests needs, remaining calm and courteous.
- Ability to promote positive relationship with all guests.
- Ability to maintain confidentiality of all guest information and pertinent hotel data.
- Ability to perform job functions with mínimal supervision.
- Ability to work cohesively with other departments and co-workers as part of a team.
- Well versed with Microsoft office.
- Able to work on weekends and public holidays.
**Additional Information**
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit - Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
-
Raffles Hotel Singapore
2 weeks ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
3 days ago
Singapore Raffles Singapore Full timeThe Senior Raffles Butler / Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim...
-
Raffles Hotel Singapore
1 week ago
Singapore RAFFLES Full time**Job Description**: The Door Person represents Raffles Hotel Singapore in the most iconic manner to hotel residents, visitors, restaurant patrons, and media and plays an essential role by creating memorable moments throughout a guest’s journey. Primary Responsibilities Executes the role of iconic Raffles Hotel Singapore Door Person to residents, patrons...
-
Raffles Hotel Singapore
2 weeks ago
Singapore RAFFLES Full time**Job Description**: The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to...
-
Raffles Hotel Singapore
6 days ago
Singapore Raffles Singapore Full timeThe Housekeeping Attendant (Rooms) is responsible for the immaculate upkeep and cleanliness of all the suites and work areas in their assigned sections. Primary Responsibilities Upkeeping the Comfort and cleanliness of suites - Promotes a positive and inviting image of Raffles Hotel Singapore by ensuring all suites and assigned sections are immaculately...
-
Raffles Hotel Singapore
2 weeks ago
Singapore RAFFLES Full timeThe Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service - Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special...
-
Raffles Hotel Singapore
2 weeks ago
Singapore RAFFLES Full timeThe Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards. We are hiring for the following outlets: - Long Bar - Raffles Courtyard Primary Responsibilities Overseeing Daily...
-
Raffles Hotel Singapore
1 week ago
Singapore RAFFLES Full time**Job Description**: The Senior Raffles Butler / Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise...
-
Raffles Hotel Singapore
1 day ago
Singapore RAFFLES Full time**Job Description**: The Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards. Primary Responsibilities Overseeing Daily Operatoins and Achieving Targets - Supports Resident...
-
Raffles Hotel Singapore
2 weeks ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
2 weeks ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
2 weeks ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
2 weeks ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
1 week ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
2 weeks ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
1 week ago
Singapore RAFFLES Full timeThe position is responsible for ensuring the ongoing impeccable cleanliness and organisation of public spaces and facilities in accordance with established standards of the hotel. He/she needs to maintain the impeccable cleanliness in his/her area of responsibility as per hotel standards related to the nightly deep cleaning by outside companies as per...
-
Raffles Hotel Singapore
1 week ago
Singapore RAFFLES Full timeThe Mixologist is the backbone of the bar operation. They will lead the outlet’s personality and soul. The Mixologist is to assist the Head Bartender where needed in all aspects of the operation. The Mixologist will supervise team members through proactive, interactive and reactive leadership, allowing each member of the team to feel confident and satisfy...
-
Raffles Hotel Singapore
1 week ago
Singapore BEACH ROAD HOTEL (1886) LTD. Full timeThe Lobby Ambassador plays a pivotal role in delivering exceptional service experiences throughout the guest's journey at Raffles Hotel Singapore. Primary Responsibilities Ensures seamless processes and efficient communication with the Raffles Butler to deliver unparalleled guest experiences. Provides personalized check-in experiences, assisting the F&B team...
-
Raffles Hotel Singapore
2 weeks ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
11 hours ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...