Network Load Balancer Engineer

**Smart IMS **is a technology services and solutions company established in 1994, providing IT Professional Services, Application development and Infrastructure Management services.

We are a Cisco and Microsoft Gold certified Partner, specializes in providing end-to-end Infrastructure Management Services (Network, Security, VOIP, Systems, Databases and Applications) for SMB market across the globe.

**Smart IMS **focuses on helping the clients reducing IT Operations cost by 60%-70% and provides MSP services 24x7 from its global NOCs and is recognized as one of fast growing private companies and top technology consultants by INC500|5000 and NJ Biz respectively.

As we are significantly growing our headcount for the APJ region, we are currently seeking a **Network Load Balancer Engineer for an Investment Banking Client to be based in Singapore.
**What you will be doing**:
You will be part of a Global follow-the-sun Network Operations team and will be working in a shift pattern including public holidays and weekends.
- Minimum 8+ years’ experience in a Network Operations Support in the BFS industry.
- Ability to work in a fast-paced, rapidly growing environment while balancing multiple, sometimes competing priorities successfully.
- Ability to interact with clients at all levels, from the C-Level to IT individual contributor.
- Proven ability to manage and set client expectations.
- Ability to manage client escalations and negotiate resolution.
- Firm understanding of IT Service Management processes.
- Ability to make quick decisions and comfortable escalating to management when required. - Demonstrates excellent oral and written communication with the ability to clearly and effectively communicate at all organizational levels.

**- Extensive experience configuring and troubleshooting at least 4 of the following technologies: o Hardware load balancing and load balancer services architectures/technologies**:
**F5 BigIP/LTM/GTM/APM/3DNS/SSLO, iRules and AVI Loadbalancers.**
- **BlueCoat Proxy **, FireEye, Radware Alteon, Vontu,
- McAfee Web Gateway and DLP solutions
- DDI : Akamai eDNS Cloud 2nd Name Servers, Domain Registrar, DNS SEC, DNS ANYCAST, IPAM DNS Organizations and zone administration, Bluecat DDI.

**o AAA products : Aruba Clearpass and Cisco ISE o Checkpoint and Nokia IP platforms**
- **Fortinet Firewall platforms**
- TippingPoint IDS
- Operational experience being able to troubleshoot complex network security and routing issues in a large multi-vendor environment.
- Knowledge of networking communication principles, network standards, and network security practices.
- Excellent knowledge of core network services (DNS, SMTP, NTP, syslog, HTTP).
- Understanding in Automation (Python, Ansible, YAML, REST API, XML and JSON).

**What you can expect**:
Network Load Balancer Engineer is expected to direct technical engagement and additional escalations of suppliers and carriers in resolution of incidents. Collaborate with teams including Command Center, Architecture & Engineering, regional stakeholders, and suppliers to identify root cause of critical event issues, including participation on Change Management and Problem management bridges.

Promote good working and unbiased environment and diversity.

Opportunity to work on cutting edge Network technology in a financial institute.

**What you will do**:

- Proactive monitoring of the Bank;s network and the creation/validation of health check and status updates.
- Guides troubleshooting to provide effective and rapid response, triaging and restoration
- Provides hands-on troubleshooting to assist our vendor partners
- Review and support of Change Requests and Restoral actions.
- Oversight of vendor partners including enforcement compliance with supplier
- Post-incident root cause analysis and service improvement activities.
- Ensures stability of the post restoration environment in coordination with the LOB
- Develop and/or maintain necessary incident management and communication reports
- Follows documented Network Center standards and procedures
- Demonstrates effective “Command and Control” of the triage bridge for troubleshooting efforts on a large incident or multiple incidents that are significant in scope and impact.
- Initiates and provides leadership, strategic/tactical direction related to the successful resolution of a network incident along with any available workarounds.
- Develop and support of systems used to automate network deployment - Ansible/Python and prior network automation knowledge is required.