Manager/assistant Manager, Regional Coordination

KidSTART Singapore Ltd. (KSL) was incorporated as a Company Limited by Guarantee (CLG) under the Ministry of Social and Family Development (MSF) in Sep 2020 to implement the KidSTART programme nationwide. The KidSTART programme provides upstream support to children from low-income families in the areas of early childhood development, health and social support.

**Description of Division/Branch**
The Regional Coordination Team under the Service Management Division of KSL oversees service coordination
and effective implementation of KidSTART programmes across each regional cluster, and also oversees service
management and audits of Hospitals, NTUC First Campus, managing relationships of cross-regional
partners/stakeholders such as Preschool Operators, Polyclinics, Hospitals, who are part of the KidSTART ecosystem of delivery and ensure alignment with KidSTART Service Model and overall KSL strategy

**Key Responsibilities**

**1.Service Coordination**:

- Coordinate and support the five Regional Teams to implement strategies, workflows and processes as

well as tools, budget and resources for the effective delivery and service management of KidSTART

Programmes in each region
- Plan and implement the transition protocols, case planning and case allocations
- Support and coordinate manpower planning, documentation, reports verification, SSNet Accounts, etc.

to enhance service delivery
- Identify competency gaps of KidSTART practitioners and surface training requirements
- Review and streamline work processes to improve service quality, accessibility and efficiency.
- Collate, analyse and surface ground feedback on issues related to children from low-income families to

KSL’s Programme Planning branch as part of efforts to review KSL policies and programmes

**2. Partner Management and Stakeholder Development**:

- Set up regular large cross-regional engagement platforms for KidSTART partners who play critical roles in

supporting low-income families (e.g FSCs, HPB, Preschools HQ, MSF, etc)
- Support the development and update of an overall Stakeholder engagement road map to guide the

Regional Teams to implement strategies and develop workflows and processes as well as tools and

resources so as to engage the community (e.g. KidSTART families, volunteers) and stakeholders (e.g.

SSOs, hospitals, KSAs, childcare providers, pre-schools, Grassroots Advisers, donors, volunteers, etc.)
- Engage community agencies, preschools, social service agencies etc. to support wider efforts to mobilise

the broader community, including volunteers, to create collaborative and sustained partnerships that

address issues faced by KidSTART children and their families.

**Competencies**:

- Strong administrative, facilitation & communication skills with a proven track record in programme

management and building community partnerships
- At least 4-5 years working experience in the social service, non-profit or community sectors
- Familiarity with systems thinking, community development approaches and/or the early childhood

landscape will be an advantage
- Strong planning and problem-solving skills; exercises initiative and displays innovation in coming up

with solutions
- Able to work well in a fast-paced and dynamic start-up environment
- Confident, effective and collaborative team-player with strong interpersonal skills