Beauty Advisor

**Position**:
**MAIN RESPONSIBILITIES**:
Promote the use of Givenchy products and brand story.
Demonstrate the use of Givenchy products.
Achieve sales and other targets set by the Retail / Boutique / Counter Manager.
Provide excellent, professional, and personalized service to customers to increase brand loyalty.
Always maintain the highest standard of Brand image.
- 1. Sales and Customer Service
- Demonstrate and promote the sale of the Givenchy Beauty products.
- Achieve sales and other targets set by Retail / Counter / Boutique Manager.
- Report sales figures to Retail / Counter / Studio Manager and Corporate Office.
- Provide accurate skin profiling consultation and assessment to customers.
- Establish and maintain excellent customer relations by providing prompt, professional, polite, and personalized services at all times.
- Register, maintain and update customers in Point-of-Sale system.
- Book appointments and perform skincare and make-up consultations.
- Follow up on customers after product-purchase to ensure product satisfaction and build regular customer base.
- Handle customer enquiries, complaints and product returns professionally and amicably.
- Keep abreast about product / company / store information.
- Actively participate in company corporate events, new product launches, photography make-up assignments, etc.
- 2. Maintenance and up-keeping of work environment
- Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
- Maintain a clean and organized work area.
- Maintain tester units in proper schematic order.
- Clean or replace any broken or damaged products.
- Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas.
- Inform management of any store maintenance issues.
- Inform management of any Health and Safety issues which might lead to accidents.
- Ensure availability of testers, printed materials, and counter supplies at all times.
- Merchandise and display counters according to the marketing focus of the month and as directed by superior. - Always maintain the highest hygiene standard.
- 3. Personal Grooming
- Uphold the highest standard of Givenchy image and always adhere to the Givenchy’s grooming and uniform guidelines.
- Ensure that only the Givenchy’s products are used during working hours.

**Job responsibilities**:

- 4. Inventory Management
- Assist in stocking of all counter supplies and inventory daily as required.
- Assist in merchandising and re-stocking all products on the floor in showcases and cabinets.
- Arrange for product transfer from other stores if customer wants product currently unavailable at your counter / store.
- Communicate low-stock and out-of-stock situations to Retail / Boutique / Counter Manager.
- Assist in the proper rotation of stocks.
- Maintain accurate stock records, conducts stock checks and report discrepancies to Retail / Boutique / Counter Manager.
- 5. Training
- Pass all skill tests set by the Brand / Company.
- Actively participate in all training sessions, meetings and corporate events.
- 6. Others
- Adhere to established security procedures regarding the handling of cash and assets.
- Establish good working relationships with team members to maintain an amicable and harmonious working environment.
- Undertake all administrative duties assigned by Supervisor or Manager.
- Any other tasks assigned by the Supervisor or Manager from time to time

**Profile**:
JOB REQUIREMENTS
- Excellent communication and interpersonal skills.
- Minimum of a 2-year working experience as a beauty advisor with evidence of consistent sales results.

Proficient in English is a must. Excellent knowledge of makeup, skincare, and fragrance products. Ability to work in a team environment, with minimum supervision.
- Able to commit to retail working hours - shift schedule, weekends, and public holidays.

**_Crafting Dreams Starts With Yours _***:
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