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2 weeks ago
What you can expect
You will join as a seasoned professional individual contributor in Client Relationship Management, who works independently with mínimal supervision to grow, ensure retention and relationship satisfaction of existing clients and assists senior level colleagues with complex account work to gain exposure to various markets or industries.
Specifically you will:
- Serve as a client manager for the account team on large initiatives or complex accounts, implementing action plans, monitoring progress, assuring service meets or exceeding expectations and protecting the firm from errors & omissions.
- Conduct research on various markets or industries as designated to find resources on new growth areas and trends for expansion for internal use to identify growth opportunities.
- Conduct and refine data analyses to support proposal creation and account-facing presentations.
- Address escalated issues and concerns in a timely and effective manner, helps manage expectations, mitigate relationship risks and applies judgement as to when to escalate major issues to senior level colleagues ensuring compliance.
- Offer technical and transactional support for complex or high-priority relationships when needed to ensure relationship satisfaction and facilitate a mutual internal and external understanding.
What's in it for you?
- Be part of a reputable and recognized brand in the insurance and risk management industry by working with and learning from industry leading experts in the field
- Unprecedented opportunity to meaningfully impact our clients and make a difference
- Access to Employee Resource Groups that provide mentorship and development opportunities
- Generous leave and participation in our employee benefits program
We will count on you to:
- Research on changes in the insurance and clients’ market and identify the potential risks
- Be the face of Marsh to our largest and most complex local market clients
- Analyse and formulate insights on client challenges through data analysis
- Evaluate internal products and services to tailor to clients’ solutions
- Collaborate extensively with Business Development, Placement and Operations for day to day functions and wider stakeholders for specific initiatives such as Business Planning or Audit
What you need to have:
- Bachelor’s Degree in any discipline
- 5 years' minimum prior experience in the insurance or reinsurance industry,
- Excellent verbal and written communication skills
- Outstanding analytical thinking and problem solving skills
What makes you stand out:
- Curiosity to learn
- Possess a positive attitude
- Adaptability to thrive in complex environments
Marsh is a global leader in insurance broking and risk management solutions, with more than 35,000 colleagues working together to serve our clients in more than 130 countries. We enable clients to grow, innovate and create value by helping them understand and better manage the risks they face, turning uncertainty into opportunity. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. At Marsh, we believe that diversity and inclusion are vital components of our future and our goal is to leverage the unique skillsets that each person brings to the company. We provide our colleagues with a supportive, collaborative environment that leads to innovative ideas and the ability to make an impact.
Marsh is a wholly owned subsidiary of Marsh & McLennan Companies (MMC) that brings together nearly 75,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments
