Head of Product Delivery and Implementation

-Job description**Some careers grow faster than others.**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a **Head of Product Delivery and Implementation.**

**Principal Responsibilities**

In this role you will
- Take full ownership of product delivery from ideation to post-launch stabilization. Translate product roadmap priorities into actionable delivery plans, ensuring alignment with business timelines and commercial goals
- Lead all aspects of product implementation including planning, design integration, drafting user stories, planning/budgeting, business readiness, operational enablement, and system configuration
- Establish and maintain an integrated implementation calendar aligned with the product roadmap and enterprise project portfolio. Drive disciplined tracking of timelines, deliverables, and dependencies, with proactive mitigation of risks or blockers
- Serve as the central point of coordination between the Product Division, Operations, IT, Legal, Compliance, Distribution, and Marketing for product rollouts
- Lead cross-functional working groups and product squads to ensure clear ownership, accountability, and progress against milestones
- Implement strong governance frameworks and issue escalation protocols to safeguard delivery timelines, budget, controls, and regulatory integrity
- Ensure all product launches meet regulatory, risk, compliance, and audit requirements in Singapore
- Lead, coach, and develop a high-performing implementation team (including project managers and business analysts) to drive ownership and excellence in delivery
RequirementsTo be successful you will need
- Extensive experience in the life insurance or financial services sector, with substantial experience in managing large teams and delivery leadership roles
- Strong experience in managing product delivery pipelines, time-bound implementation schedules, and cross-functional product programs
- Familiarity with life insurance systems (e.g., policy admin, quotation engines, digital platforms) and regulatory environments in Singapore
- Demonstrated success in managing delivery for both traditional and digital insurance products
- Bachelor’s degree in IT, Actuarial, Finance, or related field. Project Management Professional (PMP), Agile, or Prince2 certification is a plus
- Highly structured, organized, results-oriented, details driven, and adept at driving accountability in delivery teams
- Exceptional communication and stakeholder management skills, including executive-level reporting
- Strategic thinker with strong execution discipline and the ability to handle multiple concurrent product initiatives without sacrificing quality or timelines. Strong influencing skills and ability to lead and manage in a matrixed and fast-paced environment

**Opening up a world of opportunity**

Issued by The Hongkong and Shanghai Banking Corporation Limited.