General Manager

General Manager - Sales & Operations (Departmental / Mini Mart Store)

Key Responsibilities:
1. Sales Strategy & Revenue Growth
- Analyze daily, weekly, and monthly sales reports to identify trends and opportunities.
- Develop and implement strategic sales plans to achieve revenue targets and improve overall store profitability.
- Initiate seasonal, weekend, and special event promotions to boost footfall and sales volume. o Drive upselling and cross-selling strategies to increase average transaction value.

2. Productivity & Store Performance
- Monitor and enhance daily sales productivity through staff engagement and effective floor management.
- Set clear performance goals and KPIs for sales and operational staff. o Conduct regular performance evaluations and implement corrective measures when required.

3. Advertising, Promotions & Merchandising
- Conceptualize and execute attractive advertising and promotional campaigns both online and offline.
- Oversee in-store promotional displays, ensuring effective product visibility and customer engagement.
- Coordinate with the marketing team to develop flyers, banners, digital content, and promotional messaging.

4. Customer Experience & Community Engagement
- Ensure exceptional customer service standards across all touchpoints.
- Handle customer complaints and feedback with efficiency and professionalism.
- Represent the store at local community events and networking functions to build brand presence.

5. Inventory & Supply Chain Management
- Manage stock levels and maintain optimal inventory through effective forecasting and reordering strategies.
- Update stock quantity daily, and enforce stock rotation to minimize wastage and ensure freshness.
- Establish and maintain minimum order quantities (MOQ) to ensure item availability without overstocking.
- Collaborate with suppliers to procure grocery items such as rice, grains, dry fruits, dairy, and frozen products.

6. Vendor & Supplier Coordination
- Develop strong relationships with vendors to negotiate pricing, delivery schedules, and service quality.
- Evaluate supplier performance and explore alternate vendors to ensure cost efficiency and product quality.

7. Staff Management & Training
- Recruit, train, and mentor store staff to foster a productive and customer oriented team culture.
- Schedule staff shifts, assign responsibilities, and ensure compliance with operational protocols.
- Conduct regular training on product knowledge, sales techniques, inventory processes, and customer service.

8. Operational Excellence & Compliance
- Oversee day-to-day store operations, ensuring smooth and efficient functioning.
- Maintain compliance with health, safety, hygiene, and labor regulations.
- Ensure timely execution of store duties and adherence to corporate guidelines and standards.

9. Technology & Reporting
- Utilize POS systems and inventory management system to monitor sales, stock levels, and operational metrics.
- Generate actionable reports for management and implement continuous improvement initiatives.

10. Cost Control & Budgeting
- Monitor operating expenses and implement cost-saving measures to maintain budget efficiency.
- Optimize resource allocation and manage store utilities, waste, and shrinkage.

**Requirements**:

- Bachelor’s degree (preferred)
- Minimum 8-10 years of experience in Super Market / Departmental Store Sales & Management experience
- Experience in developing and executing sales strategies
- Excellent communication skills (written and verbal)
- Must be a responsible team player, punctual, and reliable

Pay: $7,000.00 - $9,000.00 per month

Education: - Bachelor's or equivalent (preferred)

Experience: - Retail Sales Minimum 8-12 Years (preferred)

Work Location: Singapore