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Manager/ Executive Manager

3 weeks ago

Singapore National Environment Agency Full time

**What the role is**
- The Strategic System Department spearheads the development and operation of strategic pan-NEA systems in support of its operational objectives by leveraging WOG or best-in-class technology. The department also governs and manages key sensor networks to support NEA’s operational resiliency and transformation in alignment with WOG initiatives. This entails working closely with key stakeholders to harness synergies in both internal and WOG systems to introduce proven technologies into Ops processes for enhanced operational excellence. Critical work involves the conceptualisation, development, operationalisation and management of strategic systems to support and sustain new operating models.

**What you will be working on**
- You will take the role of Service Delivery Manager to ensure strategic systems are delivered according to end users’ requirements. You need to be on the ground with the end users to know and understand their day-to-day operation needs and responsibilities. You will build positive and meaningful working relationship within the systems team and target users. As you would be the first point of contact fronting the end users for service delivery, you will need to have practical knowledge in troubleshooting technical issues, and also assist in administrative matters such as contract management and dealing with service agreement. You possess strong WOG collaborative acumen and relevant industry knowledge of best practices.

**What we are looking for**
- The job might be for you if you possess the following qualities:

- Knowledge in Computer Science, Information Technology or Sciences would be an advantage
- Minimum of 7 years of working experience in major IT and workflow re-engineering system projects and/or engineering systems with major IT components in government settings
- Experience with managing AI/ML systems would be an advantage
- Good team player with strong interpersonal communication, presentation & writing skills
- Self-starter and able to accept a significant level of responsibility and accountability
- Understand agency’s service delivery intent, processes and inter-dependencies between processes
- Translate new operational requirements into system design and configuration
- Close the feedback loop between operational sensing and policy improvement
- Keep abreast of latest technologies, identify new tools/technologies, assess usefulness and applicability in the context of operations and agency’s IT environment, ready for adoption to improve service delivery and productivity
- Work well across agencies to achieve better coordination and integration of technology and processes
- Able to work under fast-paced and multi-tasking environment