Customer Relations Officer
2 weeks ago
**Job description**:
**RESPONSIBILITIES**
- Send reports and SMS reminders to patients
- Perform service recovery
- Booking of OGD & Coloscopy appointments
- Do triage (temperature checking)
- Generate sales lead by answering product and service questions; suggesting information about other products and services (upselling)
- Manage end-to-end workflow with retailers: order management and fulfilment operations.
- Support other operation initiatives and administrative matters such as purchasing processes.
- Manage and uphold the customer relations quality of our staff
- Provide admin support to Sales & Marketing Executive
- Telemarketing duties
- Support service-related initiatives or projects to enhance customer experience
- Other duties as assigned by supervisor
**REQUIREMENTS**
- Min. GCE ‘N’ Level with at least 1 year of working experience in Customer Service or Sales operations
- Approachable and friendly
- enjoy communicating with people from all walks of life and have great interpersonal skills
- Ability to understand and resolve first level enquiries/ complaints in a professional and time manner
- Good customer service and communication skills and ability to work independently and a team player
- Proficient in MS words, excel
**Job Types**: Full-time, Permanent
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