Front of House

2 weeks ago

Singapore THE BALLET ACADEMY PTE. LTD. Full time

Location: Toa Payoh / Thomson

Working days: 5.5 days work week (including weekends)

Working hours: Depending on schedule. Max of 44 hours per week (according to MOM guidelines). Off days will be on weekdays.

OT: OT generally not required

Annual Leave & Medical Leave: According to MOM guidelines.

**Job Requirement**
- Preferably with some customer service/administrative experience
- Customer-centric and possesses good work ethics, positive attitude, and a growth mindset
- Demonstrates a high sense of responsibility and professionalism
- Able to communicate effectively with others
- Able to establish good rapport and work well with students, parents, and colleagues
- Comfortable with the use of IT to support business processes:

- Use of word processing, spreadsheets and powerpoint
- Use of online management system to manage business processes
- Use of photography and social media (e.g. Instagram, facebook, TIktok, telegram etc.) to curate simple messages

**Job Description and Scope**
- To provide high quality front of house services, a welcoming and friendly reception and respond to queries with a good understanding of school programmes and activities across centres, attending to customers and addressing enquiries via face to face, phone calls and messaging
- To provide good administrative support (e.g. invoicing and payment, contacting parents, managing student arrival/dismissal/attendance, general housekeeping, opening/closing of studio etc.) to staff, students, parents and stakeholders
- To assist in social media marketing content when needed
- To assist with the organising of company-related activities and events
- Any other responsibilities and duties assigned

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