Pharmacy Technician

**Duties**:
**Employee is responsible for having high speed internet, that is compatible with working remotely**

Works collaboratively with VISN programs, services, and interdisciplinary coordinated care team members to provide access to care and meet the needs of Veterans, their family members and/or legal representatives via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video regarding a broad range of topics, including medication refills/renewals, basic billing inquiries, and procedural pharmacy activities.
- Routinely reviews computer medication profiles for therapeutic duplication, prescription non
- compliance and allergies/drug reactions. Transfers identified patients to a Pharmacist or supervisor, for further evaluation, if needed
- Processes and submits patient requests for new prescription orders and renewal requests, including controlled substances, into the VISN Clinical Contact Center software and/or Electronic Health Record (EHR) accurately, thoroughly, and in a timely manner. Uses approved VISN Clinical Contact Center Pharmacy protocols when appropriate to satisfy patient medication requests.
- Consistently documents patient contact and resolution in VISN Clinical Contact Center software and/or the EHR to include, but not limited to, what was requested, what action was taken, and any other information which may be pertinent during future research. Assists in the documentation of medication variances.
- Assists in training of lower graded technicians and technician students.
- Assists in the completion of workload for other VISN Clinical Contact Center Pharmacy Services in the event of natural disasters, low staffing, or other contingency needs.
- Performs all duties of lower graded technicians, if required.

**Work Schedule**: Variable, day or afternoon shifts with rotating weekends and holidays.

**Virtual**: This is a 100% remote position

**Functional Statement #**03805F

**Relocation/Recruitment Incentives**: Not authorized

**Permanent Change of Station (PCS)**:Not authorized

**Fi**nancial Disclosure Report**: Not required

**Requirements**:
**Conditions of Employment**:

- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

**Qualifications**:

- Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
- **Basic Requirements**:

- **United States Citizenship**: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- **Certification**: Certification by the National Pharmacy Technician Certification Board (PTCB) or National Health Career Association (NHA) is required at grades GS-7 and above.
- **English Language Proficiency**: Pharmacy technicians appointed to direct patient care positions must be proficient in spoken and written English.

**Grade Determination**:
***
**Pharmacy Technician, GS-7**
(a) Knowledge of pharmacy technician principles, practices, concepts and theories providing for sound independent work.
- (b) Knowledge of the computerized prescription process and input of prescriptions and medication orders or electronic equivalent.
- (c) Ability to resolve pharmacy/medication issues with other members of the healthcare team, Veterans and external customers.
- (d) Ability to train developmental pharmacy technicians and students.
- (e) Ability to dispense medication or sterile products following all regulations, policies and procedures to ensure safe medication distribution.
- (f) Ability to troubleshoot automated dispensing equipment (ADE) or technology platforms/databases.
- **Assignments.** For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity and range of variety and be performed by the incumbent at least 25% of the time. Pharmacy technicians at this level are nationally certified and can work autonomously using independent judgement to perform a full range of duties. These pharmacy technicians mentor and train lower graded pharmacy technicians in the practice setting. They assist advanced/ specialized pharmacy technicians and participate in performance improvement initiatives. A