Project Manager
1 week ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
**About the Team**:
- Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners.Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.Regional Operations include the teams of Customer Service, Payment, Listings, Seller Operations, Returns & Refunds, and Fraud.- The Project Management team plays a crucial supporting role to cross-functional teams such as Customer Service, Fraud, etc., within the Regional Operations department, and also owns key items such as costs and user experience. In short, our project managers are known for navigating the ever-changing demands of projects while keeping the end goal in clear view.- Understand business requirements based on areas of improvement for existing operations and systems
- Conduct quantitative/qualitative analysis of pain points/common issues from current regional and local operations
- Define clear project objectives, manage project progress and achieve goals in a timely manner
- Facilitate coordination of tasks across various stakeholders, including product owners, developers, function owners, and local operations teams
- Design and build reporting processes based on identified business requirements and collected data
- Boost platform usage by identifying and suggesting innovative ways of driving product adoption and user retention
- Manage and track cost drivers across markets, and outline initiatives to allocate resources effectively without hampering user experience
**Requirements**:
- 2-5 years of experience in consulting, or in-house strategy roles; a degree in STEM/business administration is a plus
- Experience in working with data, drawing insights, developing reporting templates, and devising practical data-driven solutions
- Excellent stakeholder management skills to manage senior and cross-functional stakeholders
- Excellent written and spoken communication skills to coordinate processes and projects involving internal and external stakeholders
- Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner
- Ability to view different aspects of a project from a macro perspective while having an eye for detail
- Ability to thrive in a fast-paced and collaborative environment
- Strong work ethic and excellent ownership skills
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