Aladdin Client Services Analyst Singapore

**Description**

**About this role**

**Our team**

The Aladdin Client Services (ACS) Team tackles the hardest, most sophisticated problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients’ businesses, and the investment management process to provide world-class customer service to our rapidly growing, global client base. We are a diverse team and bring our unique skills and experiences to the table, but we all share a serious passion for solving tough problems and keeping our clients happy.

Are you a highly motivated professional interested in building a career in Fintech Industry? Do you want to be part of a team that shapes and improves our client’s investment processes? Can you deliver in a fast-paced environment and demonstrate resilience in the face of challenges? If this sounds like you, then join the Aladdin® business.

**In this role, you will**:

- Develop expertise and answer client queries across the areas of trade operations, cash and position reconciliations, derivative operations, corporate action processing and other workflows in the operations space
- Build strong working relationships internal stakeholders and cross regional teams while communicating and explaining new Aladdin capabilities to clients
- Use technology to solve problems - we will teach you the skills you need to succeed, such as maneuvering relational databases and parsing product logs
- Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product
- Work on a global team, with a local presence - you will get to work with teams across the world, while still engaging with a vibrant local team

**We have**:

- The feel of a start-up with the backing of the world’s largest asset manager
- A dynamic environment with professional growth opportunities and a welcoming employee culture
- Sophisticated clients who call on our expertise to achieve strategic objectives ranging from streamlining workflows to implementing creative and innovative solutions
- An organization that prides itself on delivering a superior user experience

**You have**:

- 1+ years experience in the financial services industry, preferably in a role involving trade operations, cash/position reconciliations, derivative operations, or corporate action processing
- Excellent written and verbal communication skills
- Familiarity with third party technology platforms and parties such as DTCC, IHS Markit, and AcadiaSoft
- An ability to work in a fast-paced environment with high self-assurance, positive attitude, and drive
- Strong presentation skills and an ability to tailor approach to all corporate levels
- Proficiency in technology, diagnosing root causes, and problem solving
- An ability to manage multiple priorities efficiently

**You may have**:

- Served as a provider or market practitioner in the areas of portfolio management, trading, investment operations, investment accounting, risk management, or data warehousing
- Experience with query languages and databases

**Our benefits**

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

**Our hybrid work pilot**

BlackRock’s current hybrid work pilot is designed to help you experience the best of both worlds: the opportunity to connect with colleagues in person and the flexibility to work remotely, with greater time to focus on what’s important to you. In line with local health guidance and regulations, employees are generally expected to work 3 days in the office and 2 days from home (on average) each week. For some business groups, more time may be required in the office, while greater flexibility may be in place for others. Our “One BlackRock” culture means you’ll be supported to collaborate with your new colleagues while bringing your full self to work - wherever you are.

The health, safety and well-being of our people will always be our top priorities; we will continue to monitor local conditions and health advisories in making decisions about our work environments.

**About BlackRock**

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported