Business Analyst, Blacksmith Kyc

2 weeks ago


Singapore ING Bank N.V. Full time

**Position**:Business Analyst

**Department**:Blacksmith KYC, Wholesale Banking COO

**Who we are**

ING is dedicated to creating a differentiating customer experience beyond traditional banking. Recognized as one of Forbes magazine’s most innovative companies, ING has a variety of ways of turning great ideas into products and services that clients and employees really need.

**What you’ll be working on**

You will contribute to our Know Your Customer (KYC) solution called Blacksmith KYC, which is used globally by ING Wholesale Banking. Blacksmith’s core is the Digital Policy Manager which captures key KYC requirements. Bank’s analyst using Blacksmith KYC can easily collect data from multiple data sources and download a Customer Due Diligence file with data, documents and policy insights.

You will be a part of a dynamic team that is using experimentation to design and enhance KYC processes. You will analyse data coming from data sources to make sure the CDD file provides correct insights. You will work with leading RechTech solutions and internal innovation teams to further enhance user experience and fight financial crime. You will analyse what should be changed on Blacksmith platform to implement new features. You will write user stories, acceptance criteria and perform user acceptance testing. You will lead refinement sessions with developers to help them understand the solution design.

**About you**

We are looking for people with inexhaustible drive, entrepreneurial spirit and distinctive expertise.
- You have experience and strong affinity with delivering software solutions.
- You are pro-active, organized and get things done.
- You are a strong team player.
- You embrace change and you are not afraid to fail.
- You have strong communication skills and the ability to engage a wide range of stakeholders.
- You are familiar with Agile/Scrum methodology
- You are familiar with writing user stories, acceptance criteria and performing user acceptance testing.
- You preferably have domain knowledge and experience in Banking, KYC or Customer Due Diligence processes.
- Nice-to-have experience: PowerBI, Postman, SQL Queries, Figma, API.

**What we offer you**

We offer you flexibility to determine your own course, responsibility and an environment where you can empower yourself and others to grow, learn, and create impact.

**Location**

Singapore


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