
Cafe Operation Manager
2 weeks ago
Key Responsibilities:
1. Staff Management:
- Recruit, train, and manage a team of baristas, servers, and kitchen staff.
- Conduct performance evaluations and provide feedback.
- Foster a positive and productive work environment.
2. Customer Service:
- Ensure high-quality customer service and resolve customer complaints.
- Develop and implement customer loyalty programs.
3. Operations Management:
- Manage daily cafe operations, including inventory, supplies, and equipment.
- Maintain high standards of cleanliness, safety, and quality control.
- Monitor and control labor costs, inventory, and other expenses.
4. Sales and Marketing:
- Develop and implement sales and marketing strategies to increase revenue.
- Collaborate with the owner/operator to develop promotions and events.
5. Financial Management:
- Manage cafe finances, including budgeting, forecasting, and financial reporting.
- Monitor and control costs, including labor, inventory, and supplies.
**Requirements**:
1. Experience: Proven experience as a cafe manager or similar role.
2. Skills:
- Strong leadership and management skills.
- Excellent communication and customer service skills.
- Ability to multitask and work under pressure.
- Basic math and financial management skills.
3. Qualifications:
- Diploma or degree in hospitality, business, or a related field.
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