
Client Support Associate
2 weeks ago
**Position**: Client Support Associate
**Focus**: Mentorship & Flexible Schedule
**Location**: Outram
**Salary**: Competitive, based on experience
**About the Role**:
We are seeking a motivated Client Support Associate to provide top-notch assistance to our clients. The role offers an excellent mentorship opportunity for career development, while providing the flexibility of a work schedule that supports work-life balance.
**Key Responsibilities**:
- Assist clients with product inquiries, troubleshooting, and issue resolution.
- Maintain accurate client records and case documentation.
- Identify and escalate complex client issues to the relevant departments.
- Gather feedback from clients to improve service delivery.
- Collaborate with internal teams to ensure client satisfaction.
**Key Requirements**:
- Minimum of a Polytechnic Diploma or equivalent qualification.
- Excellent communication skills and a customer-focused attitude.
- Strong problem-solving skills and attention to detail.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Comfortable working independently and as part of a team.
- Experience in customer service or client support is a plus but not essential.
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: $2,500.00 - $4,000.00 per month
**Benefits**:
- Employee discount
- Flexible schedule
- Health insurance
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Attendance bonus
- Overtime pay
- Performance bonus
- Signing bonus
- Yearly bonus
Work Location: In person
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