IT Engineer

**JOB PURPOSE**

This role responsible and accountable for the smooth running of company IT systems within the limits of requirements, specifications, costs, and timelines. Establish and manage the implementation of IT strategies and plans to ensure data/information security and drive optimal organizational effectiveness and efficiency, including identifying innovative IT solutions.

**KEY RESPONSIBILITIES**
- Provide IT technical support and troubleshooting of hardware, software, and networking issues for various users.
- To keep the software up to-date and responsive to the changing needs of each department.
- Implement IT projects from conceptualization to implementation with effective and comprehensive project documentation, timelines, and within budget
- Develop and implement IT Security strategy, policies, programs and procedures including driving the implementation and maintenance across headquarter office and various operations location
- Establish, implement, and review IT policies, IT asset (hard and software) lifecycle policies, and standard and processes relating to the use, preservation and recovery of information assets to ensure proper usage, compliance and security
- Coordinate with vendors for provision of end-user support and escalate to vendor for desktop/laptop hardware repairs or software troubleshooting
- Develop and maintain installation and configuration procedures and system standards
- Set up AV/video conferencing prior to general meetings
- Perform inventory management and health check of software licenses, hardware, and other IT peripherals
- Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications
- Design and conduct IT user training on systems under the IT Department's purview
- To ensure that all computer systems provide uninterrupted service especially to Operations user through timely IT support.
- To ensure that back-up data stored in an off-site location is regularly updated.
- Standby to support for critical IT issues (Off working hour)
- Other ad doc tasks and projects as needed

**JOB REQUIREMENTS**
- At least 3 years of working experience in a related field
- Experience and knowledge in Microsoft Office 365, Windows Operating System (Win 10/Mac OS), and basic AV/video conferencing
- Able to handle sensitive and confidential information diligently and discreetly
- Ability to work independently with mínimal supervision
- Good organisational and time management skills
- Calm and effective under conditions of stress

**Job Types**: Full-time, Permanent

**Salary**: $3,000.00 - $5,000.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus

Work Location: In person