CRM Application Support Analyst

16 hours ago


Downtown Core, Singapore ESET Asia Pte Ltd Full time

At ESET, our CRM Application Support Analyst as part of the Operations & Support APAC organization provides technical support for internal business customers/departments as well as our business partners/distributors within ESET APAC.

The successful incumbent will be in charge of
- Management of support tickets, responsibility for the entire life cycle of their solution, providing prompt and correct feedback
- Analysis of customer requirements and problems and identification of a possible solution
- Use of standard practices and procedures in customer support.
- Separate solution of support tasks - system configuration, data maintenance, guidance customers
- Compliance and evaluation of SLA for support tickets
- Establishing and maintaining standards for the proper escalation of issues to the appropriate internal teams
- Documenting of procedures - Knowledge Base, Confluence, etc.
- Preparation of accurate and up-to-date reports
- Working with various team to collaborate on CRM related projects.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: In person


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