Service Technician
1 week ago
**Job Title**: Service Technician
**Location**: Singapore
**Job Type**: Full-Time
**Job Summary**:
We are seeking a Service Technician, who will play an important role in delivering exceptional service and reliable access control solutions including but not limited to Mechanical, Electromechanical and Door Automatics security solutions to our customers. You will diagnose, troubleshoot, repair, and upgrade a variety of solutions while ensuring excellent customer satisfaction.
**Key Responsibilities**:
Technical Expertise & Troubleshooting
- Master the operation and functionality of company equipment to provide accurate support.
- Diagnose and resolve issues involving mechanical, electromechanical, and access control systems.
- Work with timber doors, aluminium frames, glazing materials, hardware, and low-voltage wiring.
- Assemble master-keyed mechanical locks and cut keys.
Customer Service & Training
- Deliver exceptional service and maintain professional communication with customers, end-users, and contractors.
- Provide training to customers for effective equipment operation.
- Ensure customer satisfaction by resolving complaints and leaving equipment in optimal condition.
- Work cohesively with customer service, logistics, and other internal teams to ensure smooth service delivery.
- Participate in ongoing training programs and maintain certification through ASSA ABLOY Academy.
- Join on-call rotations after completing required training and certification.
Maintenance & Repairs
- Perform planned maintenance, break-fix repairs, and system upgrades at customer sites.
- Operate power tools and perform physically demanding tasks (eg. manual lifting tasks not exceeding 25 kg, climbing ladders, kneeling).
**Qualifications**:
- Minimum Higher NITEC Electrical Engineering / Electronics or Higher Nitec in Security System Integration.
- Valid Class 2 Singapore driver’s license with good record.
- Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
**Work Experience**:
- Preferably minimum of 2 years relevant working experience in a service technician role. Fresh graduates are welcome to apply.
- Experience performing on-site maintenance.
**Skills**:
- Ability to install equipment, diagnose problems, make repairs and work carefully with small and electronic parts.
- Strong time-management skills and an ability to keep to a schedule.
- Problem-solving skills with a knack for troubleshooting technical issues.
- Good communication skills & enthusiastic to provide good customer service.
- High commitment to safety
**Application Process**:
**We are the ASSA ABLOY Group**
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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