Technical Analyst Lead

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Specifically, within Commercial Risk Solutions we offer risk advisory, risk transfer and structured solutions that help organisations and individuals identify, quantify and manage their risk exposure through insurance.

**What the day will look like**
- Hire and lead a team of global Technical Analysts to take in business requirements from stakeholders and perform analysis for delivery within Agile Scrum teams.
- Define Technical Analysis standards in the form of tools, templates, stencils, and best-in-class examples of documentation for the capture of system requirements and config.
- Establish common ways of working and general culture of collaboration to instil strong ownership and pride in the team.
- Key contributor in triaging new programme-level business requirements and assigning work for technical analysis, planning and delivery.
- Partner with other leads across Product, Architecture, Business, Testing and Change Management on program scoping, analysis, delivery planning, execution and rollout.
- Work collaboratively with Product leads to oversee Agile backlog health, ensuring user stories satisfy a consistent Definition of Ready across all Agile delivery teams.
- Pay particular attention to knowledge management and ensuring key technical documentation on our products is stored and maintained on an ongoing basis.
- Key liaison with 3rd party system vendors, external delivery partners, user acceptance testing and training teams to ensure successful business adoption and support.
- Support any data migration activity and system release activities to ensure business continuity.
- Become the voice of our global Technical Analyst teams, supporting the program with resourcing decisions and quality management standards.

**How this opportunity is different**

**Skills and experience that will lead to success**
- 10+ years experience as a Business /Technical Analyst with at least 3 years in a lead role, on large-scale financial services projects, preferably in insurance claims domain.
- Exercises curiosity and active listening to understand and capture as-is processes with diligence and precision.
- Experienced in producing a range of Business Analysis outputs including, but not limited to, business process swim-lane diagrams, use case diagrams, traceability matrices, decision trees, configuration and rule sets, user journey maps and wireframes.
- Expert in various documentation tools e.g. Azure DevOps, Jira, Confluence, Visio, setting up knowledge management repositories for success.
- Strong understanding of IT system configuration, software development lifecycle (SDLC), and business analysis methodologies (e.g., Agile, Waterfall).
- Advanced business analysis skills and analytical skills and the ability to understand and explain complex ideas in simple terms.
- Strong authoring incl. both business and technical writing, and document review skills.
- Self-motivated and able to lead by example or mobilise others to deliver successfully.
- Ability to see the “big picture” but equally drill down to low-level detail when required.
- Effective at negotiation, influencing and conflict resolution.
- Team coaching and team player with the ability to maintain trust at all levels.
- Flexible working across priorities with diverse teams from different countries & cultures.
- Certification in business analysis (e.g., CBAP) is desirable.

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

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