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Telecom Delivery Specialist

2 weeks ago

Singapore Microsoft Full time

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Circuit Termination Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Empower Billions

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Be at the forefront of the action in CO+I as part of our Global Datacenter Operations Team.

As a Telecom Circuit Delivery Specialist on the Network Field Operation Services (NFOS) Team you will contribute to building a world-class network infrastructure by working with networking hardware, Optical DWDM, and IP Networks spanning subsea, global, metro fiber, and Lit Wave circuits.

**Responsibilities**:
As a successful Telecom Circuit Delivery Specialist, your performance objectives include:

- Manage delivery and implementation of Litwave circuits and Peering Interconnection working directly with Telco Carriers, Datacenter Services, Remote Site management, and Azure Networking including validating optical tx/rx light levels, troubleshooting across physical, network, and transport layers.
- Enable structure, rhythms, and processes to comprehensively manage circuit delivery activities and critical dependencies required to ensure attainment of network demand commitments & achievement of targets.
- Create, plan, manage, and communicate end-to-end project plans with stakeholders and teams to ensure on time delivery. Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution.
- Perform day to day project check-in and update to manage project delivery and quality.
- Gather and provide feedback on lessons learned, best practices, and innovations on process/procedures and tools to improve efficiencies and productivity.
- Perform and execute organization’s safety programs and policies, and compliance knowledge assessments

Capabilities important to success include:

- Operational Planning & Project Management: Show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity
- Exceptional written and Interpersonal skills: Communicate effectively and concisely with stakeholders, senior managers, and leaders about our programs and objectives
- Customer/Stakeholder Focus: Gather stakeholder impressions of services and programs, integrating this feedback into decision making. Allocate and align resources to optimize the stakeholder and partner experience.
- Performance Goal and Standards Setting: Develop and communicate to realistic timelines via plans that consider potential obstacles and immediate + long-term consequences
- Process and Technology: Demonstrate a solid understanding of physical IT infrastructure including operational processes and industry best practices.
- Demonstrated history of remote resource management.
- Flexibility and Adaptability: Regularly scan the environment to help anticipate changes that could affect key programs and projects. Effectively changes plans, goals, actions, or priorities to respond to changing situations.
- Team Player: Ability to both contribute strategically to this relatively new team and support strategic decisions once debate is over.

**Qualifications**:
Basic Qualifications:

- 5+ Years’ experience in a 24x7x365 production environment or related experience
- 3+ Years’ experience in Telecom management and circuit delivery
- Willingness to support a flexible travel schedule up to 20% and work flexible, non-core business hours, or other scenarios

Preferred Qualifications:

- At least two years’ experience with industry program and project management skills
- At least two years’ experience working with collaboration platforms (e.g. SharePoint, MS Teams etc.)
At least one-year experience with reporting and data analysis systems & platforms (e.g. PowerBI)
- Strong working knowledge of physical IT infrastructures (e.g. Networking, Fiber Optics, Optical transport, etc.)
- Technical knowledge of implementation scenarios for Networking including key capabilities of networking principles such as the OSI Model, TCP/IP, switching, routing (BGP, OSPF, RIP/IGRP), load balancing, monitoring, network virtual appliances, SDN, MPLS and network security technologies (Firewall, IDS/IPS, Proxy, VPN).
- Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment

Technical College degree or certification in Computer Science, Math, Telecommunications, Electrical
- or Mechanical Engineering or equivalent work experience

Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening require