Manager, Healthcare

1 week ago

Singapore AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._

Sound like you? Then read on.

About the Role

Work with the Healthcare Workstream Lead, Head, Healthcare Programme Office, Head of Healthcare, Group Healthcare, and other key stakeholders across AIA Singapore to drive high priority Healthcare initiatives.

AIA has embarked on a multi-year Healthcare Transformation programme to enhance its healthcare proposition, strengthen its health and wellness ecosystem, and ensure the financial sustainability of its healthcare portfolio by implementing changes and new capabilities across multiple functional areas including product, agency, underwriting, provider partnerships, claims and analytics.

**Job Description**:
The high priority initiatives under the Healthcare Transformation Programme are:

- Product changes.
- Healthcare ecosystem development.
- Value-based Healthcare.
- Utilization Management.
- Pre-authorisation.
- Improving third party recovery.
- Enhancement of provider steerage and fee structure.
- Agency engagement on healthcare metrics and initiatives.
- Underwriting investigations of early claims and suspicious cases.
- Analytics and financials.

The Healthcare Specialist/Consultant is expected to focus deeply on one or more of these high priority initiatives, and directly drive and deliver them. This includes working with the Workstream Lead to:

- Develop a deep understanding of the underlying problem and how to craft a relevant initiative to address the problem.
- Develop the concept, framework, and roadmap for the initiative, including how this will contribute to claims cost containment and improved customer experience.
- Securing the necessary resources to execute the roadmap.
- Hands on work in driving the initiative to achieve the desired outcomes.
- Identify actionable insights from large datasets.
- Regular reporting of initiative progress to the Head of the Healthcare Programme Office, Head of Healthcare, and the Exco.
- Monitoring initiative impact to ensure that the desired outcomes are achieved for the company, that downside risks are controlled, and that initiatives are delivered within time and on budget.

The Healthcare Specialist is expected to work closely with the Workstream Lead, and work in close collaboration with the various functional heads of department (e.g., Claims, Underwriting, Provider Management, Agency Management, Health Analytics, Technology) to ensure that plans are robustly crafted, have buy-in from functional units, and are executed well.

To be successful, the Healthcare Specialist/Consultant will need to have relevant expertise in the functional areas relevant for the initiative (e.g., Claims, Provider Management, Underwriting, Value-based Healthcare, Utilization management), and the ability to work effectively and collaboratively with senior stakeholders to drive results. The Specialist/Consultant will also need to be able to relate the specific functional area to the broader picture of healthcare transformation. He or she will also need to be highly organized and be able to influence without direct authority.

JOB REQUIREMENTS
- Minimum 7 years relevant healthcare or health insurance experience.
- Exposure to health insurance functions and / or deep understanding of one or two relevant functions.
- Good understanding of value-based healthcare and utilization management
- Basic understanding of the healthcare system in Singapore.
- Ability to work with external advisors, including consultants.
- Flexible, able to work in dynamic environment and across cultures and willing / able to travel if necessary.
- Strong project management and organizational skills are essential along with proven track record of delivery.
- Demonstrated ability to manage multiple tasks or projects effectively.
- Excellent verbal and written communications skills.
- Strong and effective interpersonal relationship skills and a team player.
- Analytical problem solving/decision making and judgment skills.
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._

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