Customer Service Specialist

Position Summary

As a Customer Support Specialist, you will be responsible for quote to cash and other customer facing activities to create an exceptional customer experience.

Perform a combination of responsibilities demonstrating detailed understanding of the department and a broad knowledge of adjacent business functions. The individual is experienced in all aspects of sales order management.

Duties and Responsibilities:
Under limited supervision, general direction, etc. and in accordance with all applicable government laws, regulations and ASP policies, procedures and guidelines, this position:

- Main contact window to major stakeholders like commercial finance, logistics and etc.
- Respond to all customer queries in a timely and accurate way
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits established
- Maintain customer records by updating account information
- High level of satisfaction around creating an exceptional customer experience
- Coordinate activities and processes between ASP and various service providers including internal and external partners.
- Coordinate order management activities between internal partner to include; supply planning, distribution, finance, and marketing.
- Independently identify, troubleshoot and solve complex problems.
- Identifies process improvement opportunities and work with business specialty areas to design and implement.
- Responsible for communicating business related issues or opportunities to next management level
- Performs other duties assigned as needed

Years of Related Experience:

- 3-5+ years in a Customer Service related role

Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations:
(Include any required computer skills, regulatory knowledge, certifications, licenses, languages, cognitive and behavioral abilities etc.)
- Experience with MS Excel
- Strong written and verbal communication skills.
- ERP experience (SAP experience is preferred).
- Must be able to speak and write English and required language.

**Fortive Corporation Overview**

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

**About Advanced Sterilization Products**

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.

**Bonus or Equity**
This position is also eligible for bonus as part of the total compensation package.

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.

NoneThis position is also eligible for bonus as part of the total compensation package.