Business Analyst
3 days ago
DepartmentOperations- LevelEntry Level- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
**About the Team**:
- Regional Operations Listings team sits at the intersection of data analytics and operations. The team is responsible for managing and ensuring the quality of more than 100 million listings across our markets in multiple languages.-
- Develop dashboards and automated reports to keep track of operation efficiency, strategy effectiveness and agent productivity
- Work with product and Data Science teams to support the development of models for a more accurate and wider detection
- Design and review operational processes to drive productivity improvements among agents
- Project manage the rollout and adoption of initiatives and features, including coordinating testing, developing training material, reporting and tracking of impact across Shopee market
**Requirements**:
- Bachelor's degree in a STEM field, statistics, computer science, or a related discipline
- Proficiency in SQL and Python (preferably) for data analysis
- Passion for utilising data to drive informed decision-making and improve processes
- Strong communication skills for effective collaboration and clear presentation to management
- Experience collaborating and working with multiple stakeholders from across teams and levels
- Ability to thrive in a dynamic and collaborative environment to drive business goals and make an impact
- Interest in designing operational processes and systems
- Basic understanding of Data Science modeling is preferred but not essential
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