Manager/ Senior Manager

2 weeks ago

Singapore IRA Inland Revenue Authority of Singapore Full time

[What the role is]
Be Transformational.

At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth.

Taxpayer Experience and Strategy branch plays a central role in driving Whole-of-IRAS service policies ensuring alignment with Public Service initiatives. The branch is responsible for digital service platforms, including driving Centre of Excellences for Automation, Service Analytics and End-user tools for IRAS.

[What you will be working on]

- To formulate Whole-of-IRAS service strategies to drive service excellence and ensure alignment with public service policies
- Improve partnership and engagement efforts with taxpayers and stakeholders through various surveys, environment scanning and research methodologies.
- Monitor and analyse quantitative and qualitative service performance measurements to develop interventions for improved service delivery
- Support QSM on feedback. Work with various internal and external stakeholders to support public service initiatives.

[What we are looking for]

- Strong written and verbal communication skills
- Self-driven and motivated
- Ability to question, probe, analyse and make sound recommendations
- Prior experience in research, policy and strategy development is advantages.

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