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Customer Experience Officer

3 weeks ago

Singapore ASCENT AUTOMOTIVE PTE. LTD. Full time

To maintain customer accounts
- Update customer data into database
- To book and track vehicle servicing for customers
- To follow-up with clients after every servicing
- To follow-up with clients after vehicle delivery
- To build sustainable relationships with customers through open and interactive communication
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Contribute to team effort by communicating and coordinating with colleagues and external vendors
- Prepare and compile service reports, customer interactions records and determine overall customer satisfaction

**Job Requirement**:

- Excellent written and oral communications skills
- Strong problem-solving ability
- On-job training will be provided
- Meticulous, able to work independently and a team player
- Able to follow, perform and maintain a good and positive performance