Deployment Specialist

Fuelling the business of fun.

Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.

With Embed’s platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected.

We have offices across the globe: USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere.

We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no one’s having more fun than us.

Position Summary

As a member of our DevOps Deployment team, you form part of the team that helps with deployment, solves deployment issues, and minimize the impact to customers’ business.

For this role, you will develop relationships and build rapport with other internal departments like the DevOps Developer team, Installation team, and Account team, to work together to identify the blockers and find the solutions or workaround to make sure the deployment can be done on time without impacting customers’ operation. For this, you will rely on your critical thinking skills using facts and analytics to not only fix problems but also to implement workarounds and offer suggestions for change and continuous improvement.

Key Responsibilities
- Performing the deployment of proprietary and non-proprietary Software and Services to customers’ systems.
- Conduct a preliminary investigation and troubleshoot issues during the deployment.
- Communicate proactively with other departments using clear, professional, and effective communication
- Escalate Support issues proactively to management and development accordingly
- Responsible for self-developing skills and technical knowledge on existing and new products and features
Required Skills and Experience
- 3-4 years experience working in a Software release/deployment role
- Microsoft and Networking certifications are desired
- Bachelor’s degree in Computer Science or equivalent education/work experience
- Practitioner level in customer service and in communicating both written and verbal
- Practitioner level in communicating technical concepts to both technical and non-technical customers
- Practitioner level in building strong relationships with team members
- Practitioner level in balancing time among multiple activities
- Partnering with Deployment team members on software updates
- Practitioner level in troubleshooting, problem-solving, and critical thinking skills
- Practitioner level in understanding and working with Windows OS, SQL, networking, TCP/IP.
- Continuous improvement mindset and preparedness for new approaches and solutions to enhance the Customer Support process
- Demonstrate good judgment using facts and analytics
- Highly organized and efficient with strong attention to detail
- Practitioner level in understanding and learning complex technical topics quickly
- Self-motivated with a passion for customer service and IT and the ability to learn and adapt to new technologies
- SQL Server Administration or in-depth database query experience
- Practitioner level in using Software Deployment tools