Store Manager

2 weeks ago

Singapore Plain Vanilla Bakery Full time

**Company Introduction**:
Plain Vanilla Bakery it started out with a simple, earnest ambition to create and share some good old-fashioned cake with our local community; cake that was made with real wholesome ingredients, and was familiar and comforting. In a world of mass-produced confections, we wanted to go back to basics and bake like our mums and grandmothers used to - moist red velvet cupcakes topped with vanilla buttercream, apple pound cake drizzled with caramel, decadent chocolate brownies, warm and fudgey on the inside. The kind of scents, flavours, and textures that make us nostalgic for days gone by.
**Overview**:

- Manage daily store operations to ensure seamless and smooth customer experience
- Implement and administer Inventory Purchasing / Receiving Procedures
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Implement and manage in-store service standards and customer service & rewards systems
- Manage store equipment maintenance plans
- Prepare reports and, where applicable, gather and consolidate store-related information for review by management
- Manage the Store’s Operating Budget by overseeing expense control and food purchasing activities in accordance to agreed targets
- Monitor, manage cost and approve adhoc Store expenses and Team Member claims within approval limits
- Optimise revenue at Store level to meet weekly, monthly, and annual Revenue Targets
- Manage and oversee Workforce Planning policies for the Store, including recruitment of new Team Members and weekly rostering of the Team, in order to enhance existing, or optimise available, resources as necessary
- Conduct orientation and training of team members
- Conduct performance appraisal of all Team Members in the Store team
- Any other duties as assigned

**Requirements**:

- At least five years of relevant working experience in the food and beverage industry
- A natural leader, highly communicative to lead and motivate staff
- Trained eye for detail and customer-centric
- Ability to work in a fast-paced environment

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