Customer Service Representative

4 days ago

Singapore GMP Group Full time

**Responsibilities**
- Facilitate good communication between customers, Sales and production fabs. CSR should always remain contactable to ensure high level of customer service
- Participate in on-site visits to customers when necessary
- Enter customers’ orders according to PO and allocated quantity, ensuring that the orders are in optimized shipment quantity and evenly loaded over the month
- Process customer urgent orders as and when needed
- Manage order cut-over with product change requests from internal or external customers
- Manages customer consignment inventory when required
- Perform other functions related to the order / inquiry entry system, i.e. changing schedules, preparation of reports (hardcopy when needed), and any additional activity necessary to complete the desired function successfully.
- Anticipate customer reactions to unfavorable schedule confirmation, quality issues, etc. The CSR must address any concern and pursue information or activity to satisfy the customer.
- Work with Sales and customers to determine root causes of payment delays

**Requirements**:

- Minimum diploma in relevant field
- 1-3 years of working experience in order processing function
- SAP experience preferred

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843

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