F&b Operation Manager
18 hours ago
**Key Responsibilities**:
- Oversee daily operations of multiple F&B outlets (bakery and cafe), ensuring high standards of service, hygiene, and product quality.
- Develop, implement, and monitor standard operating procedures (SOPs) across all locations.
- Lead, train, and supervise outlet managers and frontline staff to ensure consistency and operational excellence.
- Monitor and manage inventory levels, purchasing, cost control, and wastage.
- Analyze sales and operational reports to identify trends, opportunities, and areas for improvement.
- Plan and execute operational strategies to drive revenue, reduce cost, and improve customer satisfaction.
- Ensure compliance with licensing, safety, food hygiene, and halal certification requirements where applicable.
- Coordinate closely with Marketing, HR, and Central Kitchen teams for promotional planning, staffing, and product consistency.
- Support new store openings and renovations, including layout planning, equipment setup, and staff training.
- Resolve customer issues or staff concerns in a professional and timely manner.
**Requirements**:
- Diploma or Degree in Hospitality, F&B Management, or related field.
- Minimum 3 years of experience in a managerial role within the F&B industry, preferably overseeing multiple outlets.
- Strong leadership, communication, and organizational skills.
- Good knowledge of food safety, operational SOPs, and cost control.
- Able to work independently, multitask, and adapt in a fast-paced environment.
- Proficient in MS Office; experience with POS and inventory systems is an advantage.
- Willing to travel between outlets and work on weekends/public holidays as required.
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