Product Analyst/senior Product Analyst, Omni Retail

2 weeks ago

Singapore DFS Group Full time

DFS Group is the world’s leading luxury travel retailer. Established in Hong Kong in 1960, DFS Group continues to be a pioneer in global luxury travel retail, offering its customers a carefully curated selection of exceptional products from over 750 of the most desired brands. Its network consists of 54 duty free stores located in 13 major global airports and 23 downtown Galleria locations on four continents, as well as affiliate and resort locations. DFS Group employs more than 5,000 people focused on creating inspiring omnichannel retail experiences for its customers and is headquartered in Hong Kong with offices in Australia, Cambodia, China, France, Indonesia, Italy, Japan, Macau, New Zealand, Singapore, United Arab Emirates, United States of America, and Vietnam.

**Responsibilities**:

- Lead and manage multiple delivery plans across DFS’ global omni retail program, including project management, risk & issue management, communication, and change management
- Lead and drive business requirements analysis, delivery plan on business solutions and processes, considering risk management and cost-benefit analyses
- Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project
- Manage incidents and problems related to omni retail systems, leveraging all available IT resources and vendors
- Review processes, change execution and results impacting solutions, understand failed changes and their impact, suggest improvements to avoid unnecessary business impact
- Take ownership of major incidents and ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
- Manage IT services vendors for daily support

**Key Requirements**:

- Degree in Computer Science, or equivalent experience
- Minimum 3 years of relevant experience for Product Analyst/Minimum 5 years of relevant experience for Senior Product Analyst in technology implementation or consulting
- Strong business analysis experience, project and process management in travel industry and/or retail operations
- Demonstrated project leadership skills, with direct responsibility for managing project teams, budget, and schedule
- Ability to work under pressure, independently and deliver quality work in a fast-paced work environment

This role is based in Singapore but occasional travel may be required.

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.

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