Inside Sales Representative

The Inside Sales Representative is a key role in the Ross Video Sales Team. You will play an active part in helping develop Ross Video’s pipeline for revenue generation through the support to the Regional Sales Managers in the field, creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing customers and business partners.

In this role, you will assist the Asia Sales Team and are a direct extension of our front-line group of regionally based Sales Professionals, helping to work opportunities with both end users and via our authorized business partner network.

The Inside Sales Representative exudes integrity, drive and passion and exceed business targets through excellent telephone sales and superb communications skills.

**Some of the things you will work on**:

- Provide overall support to assigned Regional Sales Managers to determine and implement opportunity specific sales approaches.
- Handle inbound, unsolicited prospect calls and convert them into sales.
- Develop a deep understanding of the company's products or services to effectively communicate features and benefits to potential customers.
- Prepare, review and present quotes, proposals, and contracts to potential clients, including discussing terms and closing deals.
- Provide post-sales support, address customer concerns, and ensure customer satisfaction to encourage repeat business.
- Maintain and update a sales pipeline, tracking leads and opportunities through various stages of the sales process.
- Maintain accurate records of sales activities, customer interactions, and transactions.
- Forecast sales activities and prepare periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.
- Set up and deliver sales presentations, product/service demonstrations, and other sales activities.
- Ensure customers’ order flow by meeting Ross’ clean order criteria.
- Work closely with the sales team, marketing, and other departments to align sales strategies and achieve sales targets.
- Assist in resolution of customer complaints regarding equipment, supplies, and services.
- Stay informed about industry trends, competitor activities, and market conditions to adjust sales strategies accordingly.
- Stay updated on product knowledge, sales techniques, and industry developments through continuous training and professional development.
- Where necessary, support efforts at trade shows, exhibits, and other events.
- When necessary, travel to sync up with respective Regional Sales Manager or other members of the Sales Team.

**You should have**:

- University degree in Business Administration, or related discipline and/or equivalent work experience.
- Minimum 5 years’ experience in a complex sales environment.
- Demonstrated ability to convert prospects and close deals to exceed sales targets.
- Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
- Experience in sales forecasting & pipeline management.
- Practical knowledge of inside sales principles, methods, practices, and techniques.
- Experience selling broadcast equipment is an advantage.
- Strong problem identification and objection resolution skills.
- Demonstrated ability to build and maintain lasting relationships with customers.
- Exceptional verbal communication and presentation skills.
- Self-motivated, with high energy and an engaging level of enthusiasm.
- Desire to constructively contribute to a team environment.
- Strong written communication skills.
- Fluent English