Senior Manager, Professional Development Delivery

5 days ago

Singapore International Baccalaureate Full time

**Regional Accountability**
- Develop and execute the strategy that meets the forecast and grows the PD business across all offerings in the region
- Organize and maintain the day-to-day professional development operations and administrative functions of the PDD regional department
- Strategically lead the PD regional events calendar (influencing the educational value and level of the PD on offer, meeting regional school needs
- Liaise with Schools Office teams on strategic developments influencing the direction of the educational programme content of the PD calendar
- **Inter-department Collaboration Accountability**
- Collaborate with Global Research (QA) to ensure appropriate workshop data collection in maintained and reviewed quarterly with PDD, IBEN, and Professional Development Design and on a monthly basis within the PDD team in the region.
- Work with the IBEN team’s allocation of workshop leaders spread out over the PD activities throughout the region. Support country specific IBEN needs meeting potential cultural, political and social constraints
- Partner with the Data Analytics team to develop analytic tools, reports and dashboards to support business growth.
- Partner with IT to improve existing participant registrations and customer relationship management systems and process.
- Partner with the Marketing and Communications department to develop and implement proactively market PD offerings to grow and capture workshop demand and reactively promote events to ensure enrolment targets are met
- Manages and produces effective communications within the PD department and in collaboration with other departments to ensure partnerships are developed and maintained and materials are accurate and effective.
- **Global Accountability**
- Contribute to the development of the strategic direction and evolution of the PD offerings that meets the changing market needs and grows the various lines of business
- Partner with fellow senior managers of PD Delivery regional departments to improve process alignment and achieve better effectiveness and efficiency across all PD offerings.
- Serve as the channel manager for one of the core PD offerings (i.e., Regional, Outsourced, Requested) that is delivered globally. This includes leading the strategic vision and compliance of channel, process of delivery, and policies across the regions. This role includes:
- Serving as the Marketing point of contact for the global offering of the channel
- Serving as IT liaison for any system changes related to the global delivery of this channel
- Monitoring global data related to the PD volumes, market feedback, and quality of the offering suggesting changes and evolution of the channel globally
- Recommending global changes to PD channel to Head of PDD
- Collaborate on the innovation and exploration of new delivery models to grow the PD business and ensure flexible and affordable PD options for schools in the region
- **Budgeting and Reporting**
- Develop and deliver annual forecasts of PD volumes for all offerings within the region
- Provide monthly updates to Head of PDD for QBR and Functional Update reporting
- Budget, forecast, monitor, and report of income and expenses for all regional offerings
- Overall responsibility for the global KPIs within the region
- Overall responsibility in achieving/surpassing budgeted income
- Overall responsibility in managing the operating budget of the PDD department for the region

**Requirements**:

- Bachelors’ degree required and a combination of experience, education and training that would provide the level of knowledge and ability required for the position.
- At least 5 years of experience in education administration, business and/or professional development/training of educators.
- Knowledge of IB programmes, administrator and business development experience are advantageous.
- Demonstrated ability to work within a fast paced, agile environment
- Demonstrated mastery of managing multiple projects with competing priorities Advanced level of analytical, strategic thinking, data interpretation, and problem-solving skills
- Advanced level of management skills with experience managing teams of 10-12 employees
- Strong verbal, written, and interpersonal communication skills
- Experience working in a global organization and partnering with other departments to deliver results
- Ability to handle and drive change

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