1st & 2nd Line Support Engineer

2 weeks ago

Singapore EA Gibson Shipbrokers Full time

**About the Company**:
Around the world, the Gibson name represents excellence within the shipbroking industry. Proud of our 128-year heritage we have continued to grow, adapting to the many changes that influence our global markets. Our pro-active and professional team are continuously driving the company forward ensuring we remain a market leader.

With established offices across London, Houston, Hong Kong, Mumbai and Singapore we offer our clients a highly professional platform of global shipping solutions. Providing support to clients operating in the Tanker, Dry Cargo, Offshore, Gas and Sale & Purchase markets, we are able to draw on our industry experience to deliver world-class services.

Gibson Shipbrokers is the first UK shipbroker to become a fully independent, employee-owned company, run on behalf of, and for the benefit of all worldwide employees of the company. We have an unrivalled team ethos and are dedicated to providing a working environment which gives employees autonomy to do their best work, respects of families and personal lives, and seeks to be fair in all we do.

**Summary of Job Role**:
We have a fantastic new job opportunity on a busy Helpdesk for a 1st & 2nd Line Support Engineer that has excellent troubleshooting, customer service and communication skills.

Working as a standalone 1st & 2nd Line Support Engineer, you will support local users in Singapore on-site and also liaise with remote or overseas staff, troubleshooting and resolving any issues or escalating the issue to the 3rd Line Support Technician or IT Manager who are based in London.

As the 1st & 2nd Line Support Engineer you will also get involved on-site problem solving, PC or laptop installations, moves, and changes. Project management is expected regarding automate things for users which will involve liaising with the users, project planning and time. Projects range from PC installs or upgrades through to installation of comms links, networking, server cabinets, PCs and servers.

**Key Tasks & Responsibilities**:

- Meeting with the IT manager to discuss system needs.
- Designing and installing computer hardware configurations.
- Installing software and networking systems.
- Troubleshooting network and software issues.
- Installing high-level software security systems.
- Training staff on newly installed hardware and software systems.
- Fixing hardware, software, and networking issues.
- Responding to general IT requests.
- Ensuring security software is kept up to date.
- Filing monthly reports for the IT Manager.
- Respond to queries either in person over the phone and remotely.
- Maintain daily checks on all necessary systems

**1st & 2nd Line Support Engineer Requirements**:

- Bachelor's degree in computer science or a similar field.
- Extensive knowledge of computer hardware systems.
- Familiarity with general OS systems, Enterprise, programming languages, and Office software.
- Knowledge of LAN and wireless networks.
- Ability to project manage.
- Good communication skills.
- Ability to troubleshoot complex software and hardware issues.
- Knowledge of database and networking security systems.

A wide range of skills make up the Company's offering, with the main ones are listed below:

- Microsoft operating systems (desktop and server)
- Microsoft Exchange
- Microsoft SQL Server + Running SQL Queries
- Anti-virus
- ADSL, routers
- Wireless networking

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