
Analyst, Global Business Fulfillment
1 week ago
Reporting to the Manager of Global Business Fulfilment, the primary duties of this role is to act as an intermediary between customers and organizational stakeholders to optimize support and ensure on-time deliveries.
**Responsibilities**:
Manage customer order fulfilment plans for on-time delivery
Manage booking, billing, backlog analysis and actively drive towards meeting revenue targets
Perform regular business fulfilment validation with Sales, Business Unit & Customers
Prepare and analyse periodic reports to support business requirements
Collaborate with factory planners and logistic to support shipment plans
Act as key interface between Business Unit, Sales, Production Planning & Operations Team
Manage day-to-day operation and maximize on hand resources for optimal support to internal and external customers
Execute new processes to support changing business requirements
Performs other duties as assigned
**Requirements**:
Diploma with at least 3 years of relevant experience in business related field
Experience in customer service or order fulfillment role in semiconductor industry
A high level of interactive is required between internal support teams and customers, thus possessing good interpersonal and negotiation skills will be pre-requisite
Able to work in highly customer driven environment and are expected to work under pressure with the ability to resolve work issues and resilient to changes
Resourceful and being analytical are essential for the role with good problem solving skills and recommend solutions
Able to work as a team, provide support and cooperation among peers and different levels in the Organization
Proficient in Excel & relevant analytical tools are essential for the role, in addition to having experience with Oracle ERP
Good communication and analytical skills in preparing business analysis reports and presentation
Project management skill is required in leading project work
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