Analyst, Global Business Fulfillment

1 week ago


Singapore KULICKE & SOFFA PTE. LTD. Full time

Reporting to the Manager of Global Business Fulfilment, the primary duties of this role is to act as an intermediary between customers and organizational stakeholders to optimize support and ensure on-time deliveries.

**Responsibilities**:
Manage customer order fulfilment plans for on-time delivery

Manage booking, billing, backlog analysis and actively drive towards meeting revenue targets

Perform regular business fulfilment validation with Sales, Business Unit & Customers

Prepare and analyse periodic reports to support business requirements

Collaborate with factory planners and logistic to support shipment plans

Act as key interface between Business Unit, Sales, Production Planning & Operations Team

Manage day-to-day operation and maximize on hand resources for optimal support to internal and external customers

Execute new processes to support changing business requirements

Performs other duties as assigned

**Requirements**:
Diploma with at least 3 years of relevant experience in business related field

Experience in customer service or order fulfillment role in semiconductor industry

A high level of interactive is required between internal support teams and customers, thus possessing good interpersonal and negotiation skills will be pre-requisite

Able to work in highly customer driven environment and are expected to work under pressure with the ability to resolve work issues and resilient to changes

Resourceful and being analytical are essential for the role with good problem solving skills and recommend solutions

Able to work as a team, provide support and cooperation among peers and different levels in the Organization

Proficient in Excel & relevant analytical tools are essential for the role, in addition to having experience with Oracle ERP

Good communication and analytical skills in preparing business analysis reports and presentation

Project management skill is required in leading project work


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