R0147344 Tdi

**Your key responsibilities**:

- Facilitate proper operation, maintenance, and restoration of global data network.
- Follow KOP to progress and update Incident and change tickets
- Implement regular break fix related changes
- Acts as an internal training resource to tier 1/2 operations engineers
- Participate in effective handovers between L2 and L1 operation teams.
- Perform timely escalations to technical and management teams and engage vendor escalation services (Cisco TAC, JTAC, Checkpoint, McAfee)
- Provide detailed written summaries of Incidents.

**Your skills and experience**:

- 5 years or more of networking industry experience in enterprise grade networks.
- CCNA or other associate to professional level certifications.
- Technical ability to troubleshoot and progress complex IP networks and hardware problems
- Hands-on experience in troubleshooting problems pertaining to IP routing and network protocols
- Liaison with Operations Level 1 Engineer, Operations Level 2 Engineer, other IT groups regionally and globally for support and resolution of high priority incidents.
- Understanding of DNS,DHCP, GTM, LTM, Wireless technology; voice and video; DWDM (Adva), ULL environment, basic Linux skills, DDOS, NIDS, Virtualization
- This role requires you to work in shifts
- “Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirement applies.”