Software Specialist, Lottery Application

We are looking for an experienced Software Specialist, Lottery Application to join our Enterprise Gaming Technology team.

**What You'll Do**
- You will develop new code or reuse existing codes to implement enhancements or new business solutions and maintain documentation of solutions
- You will engage in planning, analysis, detailed design, developing code, code review, unit testing and implementation of development and / or enhancements.
- You will identify new software technologies to fit specialized business needs and configurations
- You will write and execute comprehensive unit tests plans and functional test cases
- You will ensure proper analysis of problems and programming approaches to prevent rework and schedule slippage
- You will manage the test phases including system integration, functional testing and user acceptance testing
- You will develop required testing deliverables including testing plan, approach, testing scenarios, conditions, expected results, test scripts, and testing control sheets in accordance with the established standards
- You will execute formal review cycles including informal review, formal review, testing sign-off
- You will collaborate with all relevant stakeholders including service transition and operations and secure the requisite sign-offs
- You will facilitate automated testing throughout the test lifecycle, embed risk based testing, and reuse of test scripts
- You will retest corrections to ensure problems are resolved and communicate with the relevant stakeholders accordingly
- You will manage vendor SLAs and ensure outsourced testing activities are performed to the standards
- You will be responsible for the quality and integrity of the Incident Management process.
- You will manage day-to-day operations management activities including the investigation and resolution of incidents, problems, and working assigned queues
- You will conduct prioritization of problems, incidents, and service requests, leveraging business understanding and technical comprehension of the issue
- You will manage communication of incidents, problems and escalations to internal and external partners / vendors as required
- You will liaise with business and operational users to resolve support issues
- You will monitor effectiveness and efficiency of the incident management process and identify areas of improvement
- You will assist Section Head in reviewing processes and procedures, identifying gaps and needed task
- You will liaise with user on enquiries, usage of systems, and / or any other queries pertaining to business systems

**Who You Are**
- You have Bachelor's in Computer Science / Engineering, Information Science / Engineering, related IT discipline
- You have 3+ years of experience in testing including automated testing
- You have knowledge of testing methodologies, standards and automated testing tools
- You have knowledge of automation testing tools e.g. JMeter
- You have ability to collaborate, communicate, and triage technical issues across teams
- You have excellent understanding of business complexity and project interdependencies
- You have expertise in the technical domain knowledge and good understanding of underlying business processes and systems
- You have strong analytical, problem solving and troubleshooting skills
- You have knowledge of ITIL incident management processes
- You have strong interpersonal skills to work with cross functional teams to deliver results
- You have working knowledge in JIRA, Java, SQL & Linux
- You have experience in DevOps process and tools

**Benefits**
- Competitive salaries
- Flexi Benefits
- Staggered working hours
- Medical Insurance
- Learning & Development Opportunities

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.